Ahmya Smith
Chicago,IL
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in CCTV monitoring and incident reporting. Proven ability to enhance safety protocols and deliver exceptional customer service, ensuring guest satisfaction and swift resolution of issues. Skilled in crowd management and training new personnel to uphold high security standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Security Officer
Allied Universal Security Services
Chicago, IL
11.2024 - 03.2026
- Monitored premises to deter theft, vandalism, and other criminal activities.
- Conducted regular patrols to ensure safety and security of property.
- Collaborated with law enforcement during incidents to facilitate investigations.
- Documented daily activity logs and incident reports for management review.
- Implemented security protocols to enhance loss prevention strategies.
- Provided assistance in emergency situations, ensuring swift resolution and safety compliance.
- Trained new security personnel on procedures and operational guidelines.
Concierge
Admiral Security Services, Inc.
Chicago, IL
04.2020 - 09.2024
- Assisted guests with inquiries, providing exceptional customer service and local area information.
- Monitored security protocols, ensuring safety of guests and property through diligent oversight.
- Resolved guest complaints promptly, demonstrating problem-solving skills and commitment to satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Education
High School Diploma -
Chatham Highschool
Chicago, IL06.2020
Skills
CCTV monitoring
Crowd management
Physical security
Incident reporting
Alarm systems
Security equipment
Monitor security
Patrol procedures
Customer service
Certification
Perc card.
Foid card.
CPR certificate.
Timeline
Retail Security Officer
Allied Universal Security Services
11.2024 - 03.2026
Concierge
Admiral Security Services, Inc.
04.2020 - 09.2024
High School Diploma -
Chatham Highschool