Preston Easterling

Adelanto,CA

Summary

Hard-working Retail Security Officer with 13 years of experience in distribution and retail security. Adept at working with management to devise effective loss control policies and procedures. Highly attentive in monitoring premises and skilled at identifying signs to attempted theft. Maintained an effective leadership position for 10 years.

Overview

years of professional experience

Certification

Work History

Retail Security Officer

Stater Bros. Markets

03.2023 - Current

Managed access control to restricted areas within the store, ensuring that only authorized personnel entered sensitive locations.
Utilized advanced surveillance techniques to identify patterns or trends in criminal behavior within the store''s vicinity, enabling proactive adjustments to security protocols accordingly.
Improved communication among team members by leading regular meetings focused on reviewing recent incidents and discussing areas for improvement within the department.
Developed and maintained positive relationships with other retail security officers in the area, sharing best practices and collaborating on incident response strategies when necessary.
Ensured a safe shopping environment for customers by addressing potential safety hazards promptly.
Implemented preventative measures to deter theft by maintaining high visibility throughout the store during peak hours.
Conducted thorough investigations into inventory discrepancies, identifying sources of loss and recommending corrective actions.
Responded effectively to customer concerns regarding safety or theft-related issues, demonstrating professionalism and empathy in all interactions.
Acted as a liaison between retail staff and local law enforcement agencies, fostering strong working relationships that improved overall security.
Provided excellent customer service while enforcing store policies, creating a welcoming atmosphere for shoppers.
Made contact with shoplifters while maintaining a calm yet stern approach in order to recover items.
Performed citizen arrests of shoplifters utilizing handcuffs and working with law enforcement to complete arrests.

Security Site Supervisor

Mattel Inc.

03.2013 - 09.2022

Oversaw team of security officers and managed scheduling and performance evaluations.
Recorded incident reports with detailed accounts of occurrences.
Removed unauthorized persons from facility grounds.
Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Managed team schedules to provide effective security coverage for building needs.
Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
Maintained detailed logs of daily activities, providing accurate records for management review.
Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
Participated in ongoing professional development opportunities to stay current with industry best practices.
Enhanced site security by implementing surveillance systems and conducting regular patrols.
Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
Provided guidance to security staff on appropriate courses of action for diverse situations.
Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
Maintained a high standard of quality that ensured the company would maintain C-TPAT compliance.
Saved the company over $450,000 within my first year in this position by reducing overtime and properly utilizing the headcount.

Education

High School Diploma -

Fontana High School

Fontana, CA

06.2008

Skills

CCTV Monitoring
Crowd Management
Physical Security
Incident Reporting
Access Control
Investigation techniques
Alarm systems
Crime Prevention
Security equipment
De Escalation Tactics
Asset Protection
Security Planning

Patrol procedures
First Aid Training
Crisis situations
Theft Prevention
Surveillance techniques
Law Enforcement Collaboration
Policy Development
Theft detection
Trespassing prevention
Interviewing techniques
Teamwork and Collaboration
Customer Service