Overview
Work History
Education
Skills
Timeline
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AHNESTI TRACEY

Dacula,GA

Overview

5
5
years of professional experience

Work History

Front End Dental Receptionist

DR KWON PEDIATRIC DENTISTRY
Flowery Branch, Georgia
01.2023 - Current
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Processed payments received from patients ensuring accuracy of entries into system database.
  • Maintained an organized work environment by following safety protocols set forth by the company.
  • Assisted with scheduling of appointments, managed phone calls and emails from patients.
  • Ensured compliance with HIPAA regulations concerning patient confidentiality and privacy rights.
  • Performed administrative duties including filing charts, collecting payments and reconciling daily transactions.
  • Maintained up-to-date records for each patient's medical history and dental care needs.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.

Customer Service Lead

Walmart
Suwanee, Georgia
09.2020 - 01.2023
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.M
  • Balanced out cash drawer at the end of each shift.
  • Followed company policies regarding returns and exchanges.

Education

High School Diploma -

CENTRAL GWINNETT HIGH SCHOOL
Lawrenceville, GA
05-2022

Some College (No Degree) -

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Patient management
  • Appointment scheduling
  • Electronic health records
  • Insurance verification
  • Customer service

Timeline

Front End Dental Receptionist

DR KWON PEDIATRIC DENTISTRY
01.2023 - Current

Customer Service Lead

Walmart
09.2020 - 01.2023

High School Diploma -

CENTRAL GWINNETT HIGH SCHOOL

Some College (No Degree) -

Gwinnett Technical College

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