AHNESTI TRACEY
Dacula,GA
Overview
5
5
years of professional experience
Work History
Front End Dental Receptionist
DR KWON PEDIATRIC DENTISTRY
Flowery Branch, Georgia
01.2023 - Current
- Provided assistance to dentists during dental treatments and procedures as needed.
- Processed payments received from patients ensuring accuracy of entries into system database.
- Maintained an organized work environment by following safety protocols set forth by the company.
- Assisted with scheduling of appointments, managed phone calls and emails from patients.
- Ensured compliance with HIPAA regulations concerning patient confidentiality and privacy rights.
- Performed administrative duties including filing charts, collecting payments and reconciling daily transactions.
- Maintained up-to-date records for each patient's medical history and dental care needs.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Customer Service Lead
Walmart
Suwanee, Georgia
09.2020 - 01.2023
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Ensured compliance with company policies and regulations related to customer service operations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.M
- Balanced out cash drawer at the end of each shift.
- Followed company policies regarding returns and exchanges.
Education
High School Diploma -
CENTRAL GWINNETT HIGH SCHOOL
Lawrenceville, GA05-2022
Some College (No Degree) -
Gwinnett Technical College
Lawrenceville, GASkills
- Patient management
- Appointment scheduling
- Electronic health records
- Insurance verification
- Customer service
Timeline
Front End Dental Receptionist
DR KWON PEDIATRIC DENTISTRY
01.2023 - Current
Customer Service Lead
Walmart
09.2020 - 01.2023
High School Diploma -
CENTRAL GWINNETT HIGH SCHOOL
Some College (No Degree) -
Gwinnett Technical College