Hilary Papillion
Dallas,TX
Summary
Dental receptionist and expanded duty dental assistant with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries Along with four hand chair side procedures and hygiene dental assisting knowledge. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Assistant/Front Desk Receptionist
Puissegur family dentistry
Lafayette, Louisiana
03.2025 - 10.2026
- Collaborated with team members to enhance workflow efficiency and patient care.
- Maintained a neat, clean and organized environment throughout the office.
- Developed strong relationships with patients to enhance their experience positively.
- Collected payments from patients in accordance with established policies and procedures.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Dental Intern
Junction City Family Dentistry
Junction City, Kansas
10.2023 - 12.2023
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Observed proper sterilization techniques of all instruments used in the clinic.
- Assisted in fabrication of provisional crowns, bridges, and other restorations.
- Communicated effectively with patients to schedule appointments and verify insurance information.
- Supported the dental team during complex procedures by anticipating needs and providing assistance.
Combat Engineer (12B)
U.S. Army
09.2020 - 12.2023
- Acquired advanced knowledge of computer applications and developed strong verbal and written communication skills.
- Supported team members to ensure consistent and timely project completion.
- Developed proficiency in hospitality and critical thinking with legal information.
- Executed daily responsibilities with accuracy and efficiency.
crew member/ cashier
Mcdonalds
Opelousas, Louisiana
02.2017 - 08.2020
- Handled cash register transactions accurately and efficiently.
- Delivered exceptional customer service in fast-paced restaurant, enhancing guest satisfaction.
- Executed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking, to maintain operational efficiency.
- Prepared and assembled food items according to company standards.
- Ensured cleanliness and organization of dining and kitchen areas, contributing to positive dining experience.
Education
Associate of Science -
Barton Community College
Great Bend, Kansas12-2023
Bachelor of Science - Sociology/ Phychology
The University of Texas At Dallas
Richardson, TX05-2026
Skills
- Patient scheduling
- X-ray imaging
- Dental hygiene
- Dental software
- Customer service
- Patient management
- Medical billing
- Team collaboration
- Treatment room setup
- Four-handed procedures
- Teeth cleaning assistance
Certification
- Radiology Certification, Accelerated Academy, 2023
- Dental Assistant Certification, Accelerated Academy,2023
- CPR Certification, American Heart Association,2023
- EDDA Certification, Dental Association, 2024
Timeline
Dental Assistant/Front Desk Receptionist
Puissegur family dentistry
03.2025 - 10.2026
Dental Intern
Junction City Family Dentistry
10.2023 - 12.2023
Combat Engineer (12B)
U.S. Army
09.2020 - 12.2023
crew member/ cashier
Mcdonalds
02.2017 - 08.2020
Associate of Science -
Barton Community College
Bachelor of Science - Sociology/ Phychology
The University of Texas At Dallas