Ah Ryang Lee
Fort Lee,NJ
Summary
AI Operations Specialist leveraging expertise in data automation and process optimization to drive operational efficiency. Successfully designed and implemented scalable AI solutions that reduced costs while enhancing productivity. Proficient in deploying advanced analytics frameworks, resulting in improved system performance and heightened customer satisfaction. Focused on utilizing innovative technologies for organizational growth and informed decision-making.
Overview
5
5
years of professional experience
Work History
AI Support Optimization Manager
Noom
5 Penn Plaza, 9th Floor, NY
01.2023 - Current
- Implemented a comprehensive approach to enhance AI-powered conversational systems, boosting productivity by 20% and reducing operational costs by 15%.
- Established roadmap for conversational AI platform at Noom, aligning with company objectives.
- Maintained structured and precise conversational content to enhance quality.
Food Databased Lead
Noom
5 Penn Plaza, 9th Floor, NY
10.2019 - 01.2023
- Designed and implemented scalable frameworks, improving database accuracy by 30% and enhancing system performance.
- Automated database uploads and duplicate detection, reducing manual QA efforts and increasing efficiency.
- Expanded quality control frameworks to include international databases, ensuring consistent data standards across global markets.
- Expanded quality control to international databases, ensuring consistent global standards.
Education
Bachelor of Arts - Statistics-Quantitative Biology Bioinformatics
City University of New York, Huner College
New York, NY01-2015
Skills
- Operational Efficiency Management
- Data analysis
- Strategic planning
- Project management
- Stakeholder management
- Zendesk
- Forethought
- Decagon
- SQL
- Jira
- Looker
- Google Docs (Docs, Sheets, Slides)
- Microsoft Office (Excel, Word, PowerPoint)
- Bilingual in English and Korean
- SQL
- Jira
Projects
AI Chat and Process Optimization Lead (January 2022 - Current)
- Led the migration from Forethought to Decagon, implementing a cost-effective, multilingual platform with seamless Zendesk integration and enhanced self-service.
- Implemented generative AI features, achieving a 70% inquiry deflection rate and driving significant cost savings through optimized workflows.
- Launched AI-powered refund workflows, reducing manual effort, accelerating resolution times, and ensuring accuracy.
Database Automation Implement and Quality Control (January 2022-January 2023)
- Built a scalable, automated data ingestion system for Noom's Food Database, streamlining data upload, quality assurance, and maintenance processes.
- Developed workflows for error detection and duplicate filtering, ensuring high-quality data to support global operations.
- Reduced manual processing hours by over 70%, boosting productivity and resource efficiency.
Timeline
AI Support Optimization Manager
Noom
01.2023 - Current
Food Databased Lead
Noom
10.2019 - 01.2023
Bachelor of Arts - Statistics-Quantitative Biology Bioinformatics
City University of New York, Huner College
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