Ahsan Ashraf
Summary
Results-driven professional with a background in technical support and customer service. Expertise in troubleshooting and user account management, fostering positive user experiences while maintaining data security. Committed to delivering exceptional service and resolving issues effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Administrator
Career Technology Center
Falls Church, Virginia
11.2024 - Current
- Delivered technical support to users, resolving hardware and software issues to enhance user experience.
- Troubleshot network connectivity problems for staff and students, ensuring reliable access to resources.
- Managed user accounts and access permissions for systems, safeguarding data and maintaining security compliance.
- Created user accounts, groups, and profiles on Windows servers.
- Installed and configured operating systems, application software, and system management tools.
Shift Leader
Walgreens
Springfield, VA
10.2023 - 10.2024
- Resolved customer inquiries and complaints to ensure customer satisfaction and retention.
- Delivered exceptional customer service while fostering a positive environment for customers and team members.
Education
Bachelor of Science - Accounting And Finance
Riphah International University
Pakistan06-2025
Skills
- User account management
- Technical assistance
- System troubleshooting
- Client support
- Attention to detail
- Time management
Certification
- CompTIA Security+
Timeline
Help Desk Administrator
Career Technology Center
11.2024 - Current
Shift Leader
Walgreens
10.2023 - 10.2024
Bachelor of Science - Accounting And Finance
Riphah International University