Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Qualifications
Certification
Timeline
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Rugiyya Mammadov

Framingham,USA

Summary

Certified Administrator with 8+ years of experience delivering high-quality Salesforce solutions through robust administration, collaborative project execution. Proven expertise in testing Lightning Web Components (LWC), Apex classes, Flows, and third-party integrations. Proficient in automation tools and frameworks including Selenium and Postman, with strong command of CI/CD pipelines, SOQL, and API testing.

Extensive experience in cloud migration, performance optimization, regression testing, and end-to-end quality assurance. Adept at aligning business requirements with technical solutions, working closely with developers, business analysts, and stakeholders to drive successful releases and maintain system integrity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Salesforce System Administrator

Paramount Pictures
05.2021 - Current
  • Create, update, and manage user accounts, profiles, roles, and permission sets.
  • Provide technical support to users and troubleshoot access or functionality issues.
  • Configure Case Record Types, Page Layouts, Queues, and Assignment Rules.
  • Implement Auto-Response Rules and Escalation Rules to streamline case routing and resolution.
  • Conducted manual and automated testing for cloud-based video content APIs, ensuring smooth integration and functionality
  • Developed and executed test plans, scripts, and cases, ensuring comprehensive test coverage
  • Collaborated with development teams, product managers, and stakeholders to troubleshoot issues, track defects, and manage bug reports using Jira
  • Actively contributed to Agile ceremonies and successfully delivered results in line with continuous integration and delivery processes
  • Performed smoke, regression, and functional testing across multiple platforms including desktop, mobile, and smart TV applications
  • Spearheaded the successful migration of legacy data into Salesforce, ensuring minimal disruptions and preserving data integrity throughout the process
  • Facilitated seamless integrations between Salesforce and other enterprise systems, enhancing overall operational efficiency across departments

Salesforce Administrator, Manuel Testing

Wayfair
03.2019 - 05.2021


  • Manuel testing for Salesforce customizations, Flows, Apex triggers, Lightning Web Components (LWCs), and integrations
  • Performed API testing for Salesforce integrations using Postman and REST-Assured, ensuring seamless data exchange between Salesforce and external systems
  • Developed and maintained test plans, test cases, and test scripts aligned with Salesforce-specific requirements and business processes
  • Collaborated closely with business stakeholders to gather requirements, clarify acceptance criteria, and translate business needs into functional and non-functional test cases
  • Actively participated in Agile ceremonies (daily stand-ups, sprint planning, retrospectives), providing QA input to enhance product delivery quality
  • Conducted data validation and backend testing using SOQL and SQL queries to ensure data integrity across Salesforce objects and related systems
  • Performed profile, role, and permission testing to validate user access control and ensure data visibility is aligned with business policies
  • Performed end-to-end testing across multiple Salesforce clouds (Sales Cloud, Service Cloud, Health Cloud) to validate business processes
  • Conducted thorough usability testing across web, mobile, and tablet platforms, ensuring a seamless Lightning Experience for end users
  • Assisted in UAT coordination, guiding business users on test scenarios, capturing feedback, and incorporating changes into future releases
  • Optimized test coverage by identifying high-impact areas and risk-based testing, ensuring focus on critical business processes and high-value functionality
  • Supported release management by validating metadata deployments across environments and certifying post-deployment sanity checks in Salesforce
  • Designed test scripts for ensuring product quality and reliability
  • Improved software quality by designing and implementing comprehensive test plans and test cases
  • Enhanced product stability by executing functional, integration, and regression tests

Salesforce Administrator

Chewy.com
01.2017 - 03.2019
  • Create and maintain reports and dashboards for Service KPIs (e.g., case volume, resolution time).
  • Support leadership and team leads with customized analytics and insights.
  • Configure Email-to-Case, Web-to-Case, and setup Org-Wide Email Addresses.
  • Monitor inbound/outbound communications and troubleshoot email delivery issues.
  • Implement Field-Level Security and Object Permissions in compliance with security policies.
  • Maintain clean data with validation rules, duplicate rules, and scheduled data cleanups.
  • Provide training for service agents on new features, updates, and best practices.
  • Create and maintain user documentation and knowledge articles.
  • Assist with integration of CTI tools, chatbots, and external systems (e.g., Slack, Jira, or telephony).
  • Monitor integration health and escalate issues as needed.

Education

No Degree - Computer Science

Harvard Extension School
Cambridge, MA
12.2019

Bachelor of Medicine -

Azerbaijan Medical University
01.2012

Skills

  • User Account Management
  • End user support, User administration
  • Visualforce pages, Salesforce configuration
  • Cross-Functional Collaboration Management
  • Quality Assurance Testing Security management
  • Report building, Testing strategies
  • Software Quality Assurance
  • Agile Development Practices
  • Data Migration Coordination
  • Data Quality Assurance
  • Salesforce training
  • Salesforce automation
  • AppExchange solutions
  • Requirement gathering
  • Dashboard creation,End user support
  • Selenium, PostMan, Cucumber
  • SOQL, SOSL, SQL, MySQL
  • HTML, XML
  • Gherkin, Postman, RestAssured
  • ChangeSet, Copado, GearSet
  • Visual Studio, Eclipse
  • Git, GitHub

Accomplishments

  • Led a comprehensive interface testing project at Paramount, ensuring successful cloud migration for video content APIs.
  • Developed and maintained automation frameworks, reducing testing time by 40% at Wayfair.
  • Contributed to the successful deployment of cross-platform test automation for Chewy, enhancing product quality.

Additional Qualifications

U.S. Citizenship: Eligible for government contracting roles.

Certification

Salesforce Business Analyst

Credential ID 5747139


Salesforce Certified Administrator

Credential ID 3091288


Salesforce Certified Platform App Builder Credential ID 3094735


AI SpecialistAI Specialist

Credential ID 5739810


AI Associate

Credential ID 5739550

Timeline

Salesforce System Administrator

Paramount Pictures
05.2021 - Current

Salesforce Administrator, Manuel Testing

Wayfair
03.2019 - 05.2021

Salesforce Administrator

Chewy.com
01.2017 - 03.2019

Bachelor of Medicine -

Azerbaijan Medical University

No Degree - Computer Science

Harvard Extension School

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Rugiyya Mammadov