Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Quote
Certification
Timeline
Hi, I’m

CARI SMICK

Solutions Engineer
Westminster,Colorado
CARI SMICK

Summary

With over six years of experience in software and technology companies, I have a strong background in technical support, project management, and creating detailed documentation. My ability to troubleshoot, customize workflows, and collaborate with various teams makes me a versatile and skilled professional.

Overview

16
years of professional experience

Work History

Dutchie, Inc

Salesforce System Administrator
03.2023 - 11.2023

Job overview

  • Maintained comprehensive technical documentation and user guides using Confluence and Jira Administration, organizing tickets and generating reports
  • Managed testing environments and performed QA testing ahead of scheduled product deployments
  • Created SOP documentation to keep the Sales Ops team updated on critical product changes
  • Managed license and permission-set audits weekly
  • Developed solution implementations and customized integrations
  • Coordinated weekly Zoom-based LGBTQ employee resource group meetings; led bi-weekly discussion groups; organized events to create digital pride-themed background

Prodly, Inc

Solutions Engineer / Salesforce CPQ
10.2021 - 02.2023

Job overview

  • Partnered with the Sales Team and CRO to implement Salesforce
  • DevOps practices for continuous integration and continuous deployment (CI/CD)
  • Engaged with potential customers to understand potential clients’ technical needs so that the Sales team could better demonstrate the value of Prodly products
  • Post-contract served as a point of contact for customers throughout integration, including customized demo presentations, troubleshooting, and customer success
  • Partnered with HR team on the creation of internal “HeyTaco” culture program to drive peer-to-peer recognition and team member engagement; achieved 100% team member participation

Recurly, Inc

Technical Support Engineer
01.2021 - 10.2021

Job overview

  • Post-Sales Force integration, owned customer support tickets for specific issues within Recurly’s integration with Salesforce
  • Resolved technical problems, reducing support ticket resolution time and improving customer satisfaction
  • Simplified support processes and optimized resource utilization
  • Developed and delivered training programs

Conga, Inc

Customer Support Specialist
04.2018 - 12.2020

Job overview

  • Ticket organization and customer issue resolution for Salesforce /
  • Conga’s products
  • Communicated solutions via screen share/email, that helped the customer understand the issue and its root causes
  • Escalated customer tickets and maintained communications between customers and developers
  • Maintain an in-depth understanding of company products and customer workflows

Genius Admin

11.2013 - 03.2018

Job overview

Apple, Inc

Creative Admin
11.2007 - 11.2013

Job overview

  • Managed physical and database inventory for the Genius Room to ensure sufficient tools and parts needed for repairs consistent with sales and repair metrics
  • Coordinated with customers on repair dates via call and email
  • Managed repair schedules for up to 12 Geniuses (Repair Techs) to ensure their seamless time management
  • Developed training programs customized to individual customers’ needs for their Apple products, Apple applications, and technical knowledge levels
  • Subject Matter Expert (SME) on all Mac applications and Pro
  • Applications (i.e
  • Final Cut Pro

Education

Webster University

Bachelor of Arts from Video Production / Film Studies

University Overview

Skills

  • SKILLS & COMPETENCIES
  • Salesforce Administration Technical Support Project Management
  • Collaboration Adaptability Customer Support Agile Methodologies
  • Project Coordination
  • Hardware and Software Installation
  • Technical Analysis
  • Offboarding and Onboarding
  • Third-Party Integration
  • User Profile
  • Issue Resolution
  • Data Imports
  • System Administration
  • Technical Education
  • Data Integrity
  • Agile Work Processes
  • Technical Writing
  • Atlassian JIRA
  • Install Hardware
  • User Management
  • Continuous Improvement Process
  • Testing and Quality Assurance
  • Configuration and Management
  • Second-Level Support
  • Permissions and Access Control
  • User Provisioning
  • System Optimization
  • Setup and Installation
  • Maintain Security

Interests

Film History Kickboxing Photography Video Editing Painting

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leave4-day work weekFlexible work hours

Quote

A day without laughter is a day wasted.
Charlie Chaplin

Certification

  • ISC2 Business Continuity and Disaster Recovery Concepts · Information Security
  • ISC2 Security Principles
  • Agile Testing
  • Planning and Releasing Software with Jira
  • Understanding Manual Testing
  • Test Management
  • Conga Composer Certification
  • Conga Composer Automation Certification
  • Conga Sign Certification
  • Salesforce Mountaineer Trailhead | https://www.salesforce.com/trailblazer/csmick

Timeline

Salesforce System Administrator
Dutchie, Inc
03.2023 - 11.2023
Solutions Engineer / Salesforce CPQ
Prodly, Inc
10.2021 - 02.2023
Technical Support Engineer
Recurly, Inc
01.2021 - 10.2021
Customer Support Specialist
Conga, Inc
04.2018 - 12.2020
Genius Admin
11.2013 - 03.2018
Creative Admin
Apple, Inc
11.2007 - 11.2013
Webster University
Bachelor of Arts from Video Production / Film Studies

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CARI SMICKSolutions Engineer