Hi, I’m
CARI SMICK
Solutions Engineer
Westminster,Colorado
Summary
With over six years of experience in software and technology companies, I
have a strong background in technical support, project management, and
creating detailed documentation. My ability to troubleshoot, customize
workflows, and collaborate with various teams makes me a versatile and
skilled professional.
Overview
16
years of professional experience
Work History
Dutchie, Inc
Salesforce System Administrator
03.2023 - 11.2023
Job overview
- Maintained comprehensive technical documentation and user guides using Confluence and Jira Administration, organizing tickets and generating reports
- Managed testing environments and performed QA testing ahead of scheduled product deployments
- Created SOP documentation to keep the Sales Ops team updated on critical product changes
- Managed license and permission-set audits weekly
- Developed solution implementations and customized integrations
- Coordinated weekly Zoom-based LGBTQ employee resource group meetings; led bi-weekly discussion groups; organized events to create digital pride-themed background
Prodly, Inc
Solutions Engineer / Salesforce CPQ
10.2021 - 02.2023
Job overview
- Partnered with the Sales Team and CRO to implement Salesforce
- DevOps practices for continuous integration and continuous deployment (CI/CD)
- Engaged with potential customers to understand potential clients’ technical needs so that the Sales team could better demonstrate the value of Prodly products
- Post-contract served as a point of contact for customers throughout integration, including customized demo presentations, troubleshooting, and customer success
- Partnered with HR team on the creation of internal “HeyTaco” culture program to drive peer-to-peer recognition and team member engagement; achieved 100% team member participation
Recurly, Inc
Technical Support Engineer
01.2021 - 10.2021
Job overview
- Post-Sales Force integration, owned customer support tickets for specific issues within Recurly’s integration with Salesforce
- Resolved technical problems, reducing support ticket resolution time and improving customer satisfaction
- Simplified support processes and optimized resource utilization
- Developed and delivered training programs
Conga, Inc
Customer Support Specialist
04.2018 - 12.2020
Job overview
- Ticket organization and customer issue resolution for Salesforce /
- Conga’s products
- Communicated solutions via screen share/email, that helped the customer understand the issue and its root causes
- Escalated customer tickets and maintained communications between customers and developers
- Maintain an in-depth understanding of company products and customer workflows
Genius Admin
11.2013 - 03.2018
Job overview
Apple, Inc
Creative Admin
11.2007 - 11.2013
Job overview
- Managed physical and database inventory for the Genius Room to ensure sufficient tools and parts needed for repairs consistent with sales and repair metrics
- Coordinated with customers on repair dates via call and email
- Managed repair schedules for up to 12 Geniuses (Repair Techs) to ensure their seamless time management
- Developed training programs customized to individual customers’ needs for their Apple products, Apple applications, and technical knowledge levels
- Subject Matter Expert (SME) on all Mac applications and Pro
- Applications (i.e
- Final Cut Pro
Education
Webster University
Bachelor of Arts from Video Production / Film Studies
University Overview
Skills
- SKILLS & COMPETENCIES
- Salesforce Administration Technical Support Project Management
- Collaboration Adaptability Customer Support Agile Methodologies
- Project Coordination
- Hardware and Software Installation
- Technical Analysis
- Offboarding and Onboarding
- Third-Party Integration
- User Profile
- Issue Resolution
- Data Imports
- System Administration
- Technical Education
- Data Integrity
- Agile Work Processes
- Technical Writing
- Atlassian JIRA
- Install Hardware
- User Management
- Continuous Improvement Process
- Testing and Quality Assurance
- Configuration and Management
- Second-Level Support
- Permissions and Access Control
- User Provisioning
- System Optimization
- Setup and Installation
- Maintain Security
Interests
Film History Kickboxing Photography Video Editing Painting
Work Preference
Work Type
Full TimeContract WorkGig WorkLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leave4-day work weekFlexible work hoursQuote
A day without laughter is a day wasted.
Certification
- ISC2 Business Continuity and Disaster Recovery Concepts · Information Security
- ISC2 Security Principles
- Agile Testing
- Planning and Releasing Software with Jira
- Understanding Manual Testing
- Test Management
- Conga Composer Certification
- Conga Composer Automation Certification
- Conga Sign Certification
- Salesforce Mountaineer Trailhead | https://www.salesforce.com/trailblazer/csmick
Timeline
Salesforce System Administrator
Dutchie, Inc
03.2023 - 11.2023
Solutions Engineer / Salesforce CPQ
Prodly, Inc
10.2021 - 02.2023
Technical Support Engineer
Recurly, Inc
01.2021 - 10.2021
Customer Support Specialist
Conga, Inc
04.2018 - 12.2020
Genius Admin
11.2013 - 03.2018
Creative Admin
Apple, Inc
11.2007 - 11.2013
Webster University
Bachelor of Arts from Video Production / Film Studies