Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SoftwareEngineer
Ahsan Ikhlaq

Ahsan Ikhlaq

Culver City,CA

Summary

Technical Support Specialist with experience in minimizing customers downtime through prompt evaluation, troubleshooting, and repair service while keeping up with latest IT trends, techniques, and practices. Skilled in resolving software glitches, fixing system errors, and repairing hardware malfunctions. Currently working towards a Cybersecurity certification program. Highly skilled Help Desk Technician experienced rienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Help Desk Technician

Asurion Tech Repair And Solutions
02.2021 - Current
  • Responsible for all types of device repair, including software issues but not limited to cell phones, tablets, and computer repair
  • Conducted weekly meetings to communicate issues and weekly goals, answering and resolving employee questions or concerns
  • Professionally received and responded to all incoming device repair concerns in a timely manner
  • Generate reports for management team
  • Answer questions about product features.

Computer Technician

Batteries Plus Bulbs
02.2019 - 01.2021
  • Responsible for all types of device repair, including but not limited to cell phones, tablets, and computer repair
  • Conducted weekly meetings to communicate issues and weekly goals, answering and resolving employee questions or concerns
  • Created customized battery and electrical solutions based on customer needs
  • Professionally received and responded to all incoming device repair concerns in a timely manner
  • Generate reports for management team
  • Answer questions about product features.

Business Owner/Operator

Ahsan Autos
05.2015 - 02.2019
  • Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
  • Founded the business in 2015 and oversaw all major aspects while growing the business at least 500%
  • Addressed customer service concerns, resolving issues and ensuring exceptional experiences
  • Complete monthly inventory, identifying over/understocking to improve ordering for next quarter.

Education

Bachelor's degree - Business Administration

University of Lahore

CompTIA+ Certified -

CompTIA

Certification Google It support fundamentals in IT - undefined

Certification IBM cyber tools and cyber attacks in Information Technology Certification Apple Micro solding certified - undefined

Certification in Cybersecurity - undefined

Skills

  • Help desk (3 years)
  • Active directory (3 years)
  • Customer service (7 years)
  • Microsoft office
  • Tech support (3 years)
  • Excel (5 years)
  • Software Troubleshooting (4 years)
  • Microsoft Windows (3 years)
  • IOS
  • Communication skills (5 years)
  • Windows (6 years)
  • Mac OS (3 years)
  • LAN
  • Operating Systems
  • Microsoft Windows Server
  • Network Support
  • IT support (3 years)
  • Troubleshooting

Certification

  • CompTIA+ - 2023 to 2026
  • Google IT support
  • Apple certified
  • Samsung certified
  • Google certified
  • IBM cybersecurity

Languages

Punjabi, Urdu, Hindi
Full Professional

Timeline

Help Desk Technician

Asurion Tech Repair And Solutions
02.2021 - Current

Computer Technician

Batteries Plus Bulbs
02.2019 - 01.2021

Business Owner/Operator

Ahsan Autos
05.2015 - 02.2019

Bachelor's degree - Business Administration

University of Lahore

CompTIA+ Certified -

CompTIA

Certification Google It support fundamentals in IT - undefined

Certification IBM cyber tools and cyber attacks in Information Technology Certification Apple Micro solding certified - undefined

Certification in Cybersecurity - undefined

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Ahsan Ikhlaq