Danielle Walker
Cincinnati,OH
Summary
Experienced customer service professional with 8 years of expertise in providing exceptional support and data entry. Demonstrated excellence in inbound call handling, transaction processing, and technical assistance at reputable companies like Meijer and Hammacher Schlemmer. Proficient in live chat interactions, email correspondence, and ensuring high customer satisfaction. Seeking a remote customer service role to leverage skills and contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
Work History
Mail Sorter/Processor
U.S. Bank
Cincinnati, OH
04.2024 - Current
- Directed received correspondence accurately to intended departments.
- Ensured secure and efficient data entry within the system.
- Maintain organization and workflow of mail operations to support departmental efficiency
Home Health Aide
Future Home Healthcare
Cincinnati, OH
06.2022 - Current
- Provide daily living assistance to seniors, including aid with personal hygiene and meal preparation
- Maintained cleanliness in living areas through regular upkeep.
- Offer companionship and emotional support to enhance the well-being of clients
Call Center Representative
National Republic Bank
Remote
01.2024 - 12.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Customer Service
Hammacher Schlemmer
Cincinnati, OH
03.2020 - 01.2022
- Processed orders with accuracy, ensuring swift transaction completion.
- Elevated fulfillment accuracy standards, enhancing overall client experience.
Customer Service Representative
Meijer
Cincinnati, OH
10.2013 - 06.2018
- Provided comprehensive customer support by efficiently processing transactions, exchanges, and refunds, ensuring a positive service experience
- Managed multi-channel communication, including live chat, email, and phone calls, to address customer inquiries and resolve complaints
- Maintained accurate records through diligent data entry of customer information and order details, contributing to the integrity of the customer database
Education
Some College - Medical administration
Lincoln College of Technology
Springdale, OhioHigh school diploma or GED - undefined
Tri-County
Skills
- Technical Support
- Customer Support (10 Years)
- Help Desk (3 Years)
- CIST (3 Years)
- Live Chat
- Desktop Support
- Customer Service (9 Years)
- Communication Skills (10 Years)
- Medical Terminology (4 Years)
- Typing (10 Years)
- Data Entry (10 Years)
- Troubleshooting (10 Years)
- Remote Access Software (4 Years)
- VPN (4 Years)
- Android
- Caregiving (10 Years)
- Customer Service (10 Years)
- Cash Handling (10 Years)
- Windows (10 Years)
- Help Desk
- Cash Register (10 Years)
- Front Desk
- Home Care (6 Years)
- Care Plans
- Home Health (10 Years)
- Patient Care (3 Years)
- Cooking (10 Years)
- Assisted Living
- Computer Skills
- Microsoft Office
- Phone Etiquette
- Data Entry (5 Years)
- Warehouse Experience
- Shipping & Receiving
- Basic Math (10 Years)
- Documentation Review
Timeline
Mail Sorter/Processor
U.S. Bank
04.2024 - Current
Call Center Representative
National Republic Bank
01.2024 - 12.2024
Home Health Aide
Future Home Healthcare
06.2022 - Current
Customer Service
Hammacher Schlemmer
03.2020 - 01.2022
Customer Service Representative
Meijer
10.2013 - 06.2018
High school diploma or GED - undefined
Tri-County
Some College - Medical administration
Lincoln College of Technology