Ahsanul Haque
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Security Officer
Good Guards Security Ltd
North Hollywood , CA
09.2023 - 09.2024
- Investigated all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
Customer Service Executive
7-eleven Convenience Store
Sherman Oaks , CA
04.2023 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Delivery Courier
Just Eat UK
Birmingham
01.2021 - 03.2023
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
- Received daily delivery instructions and route assignments from dispatch.
Security Supervisor
Total Security Services
Birmingham
11.2020 - 03.2023
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
Customer Support Specialist
Chaldal
Jessore , Khulna
06.2018 - 07.2020
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Education
BBA - Business Management
University of Wolverhampton
Wolverhampton03-2023
High School Diploma -
Uttara Science & Technology Institute
Dhaka,Bangladesh04-2019
GED -
St Joseph Higher Secondary School And College
Dhaka,Bangladesh08-2017
BBA - Business Administration
International American University
Los Angeles, CASkills
- Account Management
- Customer Relationship Management
- Customer Needs Assessment
- Team training and development
- Complaint Handling
- Research capabilities
- Customer Retention
- Customer Engagement
- Team Collaboration
- Employee Performance Management
- Customer queries
- Emergency Response
- Crime Prevention
- CCTV Surveillance
Timeline
Security Officer
Good Guards Security Ltd
09.2023 - 09.2024
Customer Service Executive
7-eleven Convenience Store
04.2023 - 09.2023
Delivery Courier
Just Eat UK
01.2021 - 03.2023
Security Supervisor
Total Security Services
11.2020 - 03.2023
Customer Support Specialist
Chaldal
06.2018 - 07.2020
BBA - Business Management
University of Wolverhampton
High School Diploma -
Uttara Science & Technology Institute
GED -
St Joseph Higher Secondary School And College
BBA - Business Administration
International American University
Similar Profiles
Godsfavour BenGodsfavour Ben
Security Guard at Rjs Security GuardsSecurity Guard at Rjs Security Guards
Joshua CelestineJoshua Celestine
Inter-Con Security at Security Guards Inc.Inter-Con Security at Security Guards Inc.
Zahvanya BriggsZahvanya Briggs
Red Badge at Security Guards Inc.Red Badge at Security Guards Inc.