Ahshona Carroll
Orlando
Summary
Motivated Customer Service professional with 4+ years of experience in the industry. Delivers excellent customer service by utilizing listening and speaking skills. Builds excellent relationships with team members with outgoing, friendly, and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Flight Attendant
JetBlue
03.2023 - Current
- Performed pre-flight cabin checks to maintain operational safety equipment
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
British Airways/Emirates - Gate Agent
Orlando International Airport/Dnata
06.2022 - 03.2023
- Provides passenger assistance at gate areas by issuing tickets, checking baggage, and assigning seats.
- Verifies identification and travel documents to efficiently board passengers.
- Operates PA system to make announcements regarding flight updates.
Barista
Starbucks
12.2021 - 07.2022
- Created positive customer experiences by warmly greeting all customers.
- Memorized recipes for specialty coffee beverages and recommended products based on product knowledge.
- Collaborated and worked well with teammates to achieve goals.
Server
Burger Bro's
06.2019 - 06.2020
- Utilized multitasking skills by preparing tables for guest while taking reservations and orders by phone, and clearly communicated dining orders to kitchen staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Controlled line and crowd with quick, efficient service.
Education
Associate of Arts - Business Management
Daytona State College
Daytona Beach, FL05.2020
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL05.2020
Skills
- Communication and Listening skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Team Collaboration
- Flexible and Adaptable
Accomplishments
- Received High School Diploma and Associate's Degree at 17 years old through dual-enrollment.
Timeline
Flight Attendant
JetBlue
03.2023 - Current
British Airways/Emirates - Gate Agent
Orlando International Airport/Dnata
06.2022 - 03.2023
Barista
Starbucks
12.2021 - 07.2022
Server
Burger Bro's
06.2019 - 06.2020
Associate of Arts - Business Management
Daytona State College
High School Diploma -
Flagler Palm Coast High School