Trang Nguyen
Meridian,ID
Summary
Experienced flight attendant with a strong background in customer service and passenger safety. Proficient in conflict resolution and emergency response, ensuring a secure and pleasant travel environment. Dedicated to enhancing passenger experiences through effective communication and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
SkyWest Airlines
Meridian, Idaho
03.2024 - Current
- Conducted pre-flight safety demonstrations to ensure passenger safety.
- Assisted passengers with efficient boarding and deplaning procedures.
- Addressed passenger inquiries and concerns, delivering exceptional customer service.
- Collaborated with crew to maintain a safe and orderly cabin environment.
- Adhered to company policies while ensuring compliance with aviation regulations.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Greeted passengers, answered questions, and directed them to their seats.
- Responded to medical emergencies as needed during flights.
- Adhered to company policies regarding security measures and protocol at all times.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Translator
nonprofit
Meridian, Idaho
01.2016 - Current
- Delivered translation services to clients, enhancing communication between providers and patients.
- Maintained glossary of terms to ensure consistent messaging across all translations.
- Identified and resolved conflicts in translation or interpretation of terminology.
- Researched cultural nuances to improve engagement with diverse communities.
Education
Certificate - Vietnamese Interpreter
Certified The Community Interpreter Online
Cross Culture Community Online 01-2026
Flight Attendant - Certificate
Skywest Airline
Salt Lake City, UT04-2024
CNA Certified Nursing Assistant - Nursing
College of Western Idaho
Boise, ID11-2012
Esthetician - Client Service
Hoa Beauty
Seattle, WA01-2009
Skills
- Emergency procedures and response
- Customer service and support
- Conflict resolution and mediation
- Cultural awareness and sensitivity
- Team collaboration and dynamics
- Medical assistance and first aid
- Active listening skills
- Time management strategies
- Client relations and engagement
- Company culture alignment
- Brand promotion techniques
- Passenger safety management
- Verbal and written communication skills
- Calmness under pressure
- Stress management techniques
- Multilingual communication abilities
- Passenger guidance and support
- Adaptability and flexibility in roles
- Public interaction skills
- Problem-solving capabilities
- Strong work ethic and professionalism
Languages
Vietnamese
Professional
Certification
certification of the community interpreter online
Timeline
Flight Attendant
SkyWest Airlines
03.2024 - Current
Translator
nonprofit
01.2016 - Current
Certificate - Vietnamese Interpreter
Certified The Community Interpreter Online
Flight Attendant - Certificate
Skywest Airline
CNA Certified Nursing Assistant - Nursing
College of Western Idaho
Esthetician - Client Service
Hoa Beauty