Suzana Islam
Linden,New Jersey
Summary
Proven leader and dedicated professional, excelled at Saudia Airlines by ensuring passenger safety and enhancing satisfaction through exceptional service and adaptability. Skilled in emergency response coordination and interpersonal communications, consistently promoted positive brand image and achieved high customer service ratings. Demonstrated strong problem-solving abilities and teamwork, contributing significantly to team performance and company success. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Saudia Airlines
06.2017 - 02.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Shift Manager
POPEYES LOUISIANA KITCHEN.
08.2021 - 11.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Education
S.S.C (Secondary School Certificate) - Science
Jarina Shikder Girls High School And College
Dhaka Bangladesh06.2028
H.S.C (Higher Secondary Certificate) - Science
Jarina Shikder Girls High School And College
Dhaka, Bangladesh.07.2010
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Verbal and written communication
- Safety procedures
- Emergency procedures
- Administrative tasks
- Emergency situations management
- Emergency response coordination
- Flight safety
- FAA regulations
- Passenger safety management
- Company policy adherence
- Guest services
- Emergency care
- Cleanliness and sanitation
- Preflight briefings
- Aviation regulations
- Crew coordination
- Emergency response
- Airline operations
- Regulatory compliance
- Food and beverage preparation
- Equipment oversight
- Ticket verification
- Teamwork and cooperation
- Clear communication
- Empathy and patience
- Emergency medical training
- Passenger service
- Adult AED and CPR
- Baggage handling assistance
- In-flight announcements
- Passenger guidance
- Boarding coordination
- Safety briefings
- Meal service
- Emergency evacuation
- Evacuation procedures
- Excellent communication
- Safety demonstrations
- Training and development
Timeline
Shift Manager
POPEYES LOUISIANA KITCHEN.
08.2021 - 11.2021
Flight Attendant
Saudia Airlines
06.2017 - 02.2023
S.S.C (Secondary School Certificate) - Science
Jarina Shikder Girls High School And College
H.S.C (Higher Secondary Certificate) - Science
Jarina Shikder Girls High School And College
Similar Profiles
Yahya Al HinaiYahya Al Hinai
Operations Efficiency Manager at Saudia AirlinesOperations Efficiency Manager at Saudia Airlines
ABDULLAH AKHDARABDULLAH AKHDAR
Flight Attendant at Saudia AirlinesFlight Attendant at Saudia Airlines
Ibrahim AndijaniIbrahim Andijani
Senior flight attendant at Saudia AirlinesSenior flight attendant at Saudia Airlines
Yara BaakdahYara Baakdah
Intern at Saudia AirlinesIntern at Saudia Airlines
Patrick A. Nwabunie Jr.Patrick A. Nwabunie Jr.
Store Associate at Burlington Stores, Inc.Store Associate at Burlington Stores, Inc.