Aicha Diouf
Columbus,OH
Summary
Skilled Customer Care professional with 11 years of experience, including recent role in a bilingual capacity. Proficient in handling inbound calls, dispatch, and providing technical product assistance. Expertise in order placement and adept at fostering customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Sutherland Global
Columbus, OH
02.2023 - Current
- Maintain a consistently positive and professional demeanor when engaging with customers to address inquiries and concerns
- Demonstrate thorough product knowledge, enabling efficient response to customer questions and fulfillment of related requests
- Record and manage customer interactions, ensuring detailed documentation of transactions and feedback for service improvement
- Coordinate effectively with team members and oversee junior representatives to enhance overall customer support quality
Assistant Manager
Simar
Dakar
02.2014 - 11.2022
- Company Overview: Dakar
- Assisted in the organization and implementation of hiring and training processes, contributing to the development of a competent workforce
- Coordinated daily operations while ensuring adherence to company guidelines and efficient scheduling
- Developed and executed objectives aimed at enhancing organizational productivity
- Dakar
Customer Service Representative
Senegal airlines
Dakar
12.2009 - 07.2011
- Company Overview: Dakar
- Managed key accounts by maintaining strong, trust-based relationships with clients, ensuring their continued satisfaction and loyalty
- Delivered high-quality customer service, addressing and resolving a wide range of inquiries and issues promptly
- Coordinated and arranged shipments in line with customer specifications, demonstrating attention to detail and organizational skills
- Dakar
Education
Associate's degree - marketing and communication
IPD Thomas Sankara
09.2009
Secretary and accounting -
College Saint Michel
10.2006
GED -
Saint Michel
Dakar07-2005
Skills
- Human Resources
- Assistant Manager
- Recruiting
- Human Resources Management
- Team Management
- Workforce Integration
- Performance Management
- Merchandising
- Talent Acquisition
- Workers' Compensation
- Event Planning
- Project Management
- Strategic Planning
- Effective Communication
- Analytical Problem-Solving
- Effective Multitasking
- Service Excellence
Certification
- Safety and rescue
- Aviation and hospitality
Languages
French
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Sutherland Global
02.2023 - Current
Assistant Manager
Simar
02.2014 - 11.2022
Customer Service Representative
Senegal airlines
12.2009 - 07.2011
Secretary and accounting -
College Saint Michel
Associate's degree - marketing and communication
IPD Thomas Sankara
GED -
Saint Michel