COURTNEY JACKSON
Point,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CBRE
Greenville, TX
02.2023 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
Payroll Coordinator
Khols Distribution Center
DeSoto, US
01.2021 - 12.2022
- Verify and submit timekeeping information for accurate and efficient payroll processing.
- Perform calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Complete bi-weekly payroll for 67 employees.
- Reduce payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Maintain compliance with federal and state regulations by staying up-to-date on labor laws and tax codes related to payroll.
HR Associate
JC Penny Distribution
Cedar Hill, US
04.2018 - 01.2021
- Prepared paperwork and schedules for smooth new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience.
- Handled all administrative tasks for onboarding, new-hire orientations, and exit interviews, including data entry in our HR drives and Excel spreadsheets and audits for accuracy and compliance.
- Provided a dedicated and effective HR advisory service to employees that covers absence and health issues, conduct and capability, grievances, organizational change, and all other employee-relations matters.
- Corresponded with insurance brokers during the beginning of the benefit's year.
- Input time and attendance into payroll software for employees.
- Primary backup for payroll processing, including biweekly and semimonthly updates to employee files, bonus/incentive pay, vacation/sick pay, expense reimbursements, hourly-employee validations, and benefits changes.
Technical Denials Management Specialist II
Ut Southwestern Medical Center
Dallas, US
06.2015 - 04.2018
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Contacting payers, via website, phone and/or correspondence, regarding reimbursement of unpaid accounts over thirty (30) days or more.
- Performs payment validation by utilizing internal and/or external resources to ensure proper reimbursement.
- Reviews, research and appeal partially denied claims for reconsideration.
- Responsible for contacting patients to gain additional information required to resolve an outstanding insurance balance.
- Make necessary adjustments as required by plan reimbursement.
- Interpret Managed Care contracts and/or Medicare and Medicaid rules and regulations to ensure proper reimbursement/collection.
Patient Financial Services Representative Lead
Ut Southwestern Medical Center
Dallas, US
01.2011 - 06.2015
- Obtain, verify, and updated accurate demographic, financial, and insurance information in the process of registration.
- Reviewed patient accounts for financial status to identify non-funded and/or under-funded patients.
- Educated patients about financial liabilities, employs proper, compliant patient liability collection techniques before, during and after date of service.
- Performed cash reconciliation and secured payment entry in adherence to financial and cash control policies and procedures.
- Ensured accounts are billed accurately and timely.
- Clearly documented actions taken in account notes to ensure information is available and understandable for other departments to review.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
Auto Claims Adjuster
Genpact
Dallas, US
01.2009 - 01.2011
- Worked as first point of contact when an insured is calling to file an insurance claim.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzes complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
Education
Bachelor of Science - Human Resources Development
University of Texas At Tyler
Tyler, TX05-2028
Associate's degree - Criminal Justice
Sam Houston State University
Houston, TX08.2007
High school diploma or GED -
Duncanville High School
Duncanville, TX05.2004
Skills
- Data entry
- Loan Documentation
- Human resources
- Claims Evaluations
- Organizational skills
- Computer Networking
- Call Center Experience
- Desktop Support
- Troubleshooting
- Microsoft Excel
- Payroll
- Leading teams
- Technical Support
- Recordkeeping skills
- Application Processing
- VPN
- Microsoft Word
- Financial Statements Expertise
- Bi-weekly payroll processing
- Troubleshooting and Assistance
- Employee training
- Data analysis
- Employee relations
- Time management
- Call management
- Human resources management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
CBRE
02.2023 - Current
Payroll Coordinator
Khols Distribution Center
01.2021 - 12.2022
HR Associate
JC Penny Distribution
04.2018 - 01.2021
Technical Denials Management Specialist II
Ut Southwestern Medical Center
06.2015 - 04.2018
Patient Financial Services Representative Lead
Ut Southwestern Medical Center
01.2011 - 06.2015
Auto Claims Adjuster
Genpact
01.2009 - 01.2011
Bachelor of Science - Human Resources Development
University of Texas At Tyler
Associate's degree - Criminal Justice
Sam Houston State University
High school diploma or GED -
Duncanville High School