Dedicated Customer Service & Call Center Agent with over 3 years of experience in telecom and medical industries. Skilled in handling high call volumes (Arabic & English), providing accurate medical information, and delivering exceptional patient support. Recognized for consistently receiving positive client feedback and weekly high satisfaction ratings. Experienced in medical reception, translation between Arabic and English for patients and doctors, and administrative coordination. Seeking to leverage strong healthcare and customer service background to contribute to a leading medical or corporate organization.
Scheduled and confirmed patient appointments.
• Reduced patient waiting time by improving front desk coordination.
• Handled phone calls and walk-in patients simultaneously with high efficiency.
Data entry
Medical Reception & Front Office Management
Translation (Arabic ↔ English) in medical settings
CRM Systems & Call Center Software
Problem-Solving & Conflict Resolution
Appointment Scheduling & Coordination
Microsoft Office (Word, Excel, Outlook)
Multitasking & Time Management