Summary
Overview
Work History
Education
Skills
self learning &Professional dEVELOPMENT
Timeline
Generic

Aida Abdelmonem

Call Center Agent
Doha

Summary

Dedicated Customer Service & Call Center Agent with over 3 years of experience in telecom and medical industries. Skilled in handling high call volumes (Arabic & English), providing accurate medical information, and delivering exceptional patient support. Recognized for consistently receiving positive client feedback and weekly high satisfaction ratings. Experienced in medical reception, translation between Arabic and English for patients and doctors, and administrative coordination. Seeking to leverage strong healthcare and customer service background to contribute to a leading medical or corporate organization.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Call Center Agent

Naseem Health Care
02.2025 - Current
  • Handle 135–150 inbound and outbound calls daily in both Arabic and English.
    • Consistently receive excellent patient feedback and appear in weekly customer satisfaction reports.
    • Provide patients with accurate medical information and appointment scheduling.
    • Assist doctors and patients as an interpreter (Arabic ↔ English) inside consultation rooms.
    • Prepare daily reports on call center performance and service quality
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.

Medical Receptionist (Part-time) and Dental Assist

Crown Medical Center
10.2023 - 11.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Scheduled and confirmed patient appointments.
• Reduced patient waiting time by improving front desk coordination.
• Handled phone calls and walk-in patients simultaneously with high efficiency.

  • Enhanced patient understanding by providing clear explanations of treatment procedures.

Call Center Agent

Teleperformance
05.2023 - 09.2023
  • Managed customer accounts, processed upgrades and cancellations.
    • Ensured compliance with company policies and call handling standards.
    • Improved efficiency by streamlining call center communication processes.

Customer Service Agent

Zain Telecommunications
04.2021 - 10.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Addressed customer account discrepancies and concerns.

Education

Bachelor of Dentistry - Dentistry

AL -YARMOUK COLLAGE
KHARTOUM SUDAN
04.2001 -

Skills

    Data entry

  • Telemarketing expertise
  • Issue resolution
  • time management
  • team work
  • Problem-solving skills
  • Customer communications
  • High-Volume Call Handling (150 calls daily)
  • Medical Reception & Front Office Management
    Translation (Arabic ↔ English) in medical settings
    CRM Systems & Call Center Software
    Problem-Solving & Conflict Resolution
    Appointment Scheduling & Coordination
    Microsoft Office (Word, Excel, Outlook)
    Multitasking & Time Management

self learning &Professional dEVELOPMENT

  • Customer Satisfiation & Retention Strategies (self learning)
  • Sales &Negotiation Skills (self learning)

Timeline

Call Center Agent

Naseem Health Care
02.2025 - Current

Medical Receptionist (Part-time) and Dental Assist

Crown Medical Center
10.2023 - 11.2023

Call Center Agent

Teleperformance
05.2023 - 09.2023

Customer Service Agent

Zain Telecommunications
04.2021 - 10.2022

Bachelor of Dentistry - Dentistry

AL -YARMOUK COLLAGE
04.2001 -
Aida AbdelmonemCall Center Agent
Resume profile created at Zety.com