Aida Alicea
Verona,NY
Summary
Talented and professional individual with a strong desire to secure a full-time position. Dedicated to utilizing skills and expertise to contribute effectively within a dynamic work environment. Committed to delivering exceptional results through a proactive and detail-oriented approach. Seeking an opportunity to leverage qualifications and drive for success in order to make a valuable impact within a reputable organization.
Overview
12
12
years of professional experience
Work History
Claims Specialists
MetLife
02.2024 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Sales Associate Specialist
The Goldmine Jewelers
07.2018 - 12.2023
- Established valuable connections.
- Conducted purchases and executed sales of merchandise.
- Cataloged clients' possessions.
- Reported on the status of acquired and repaired merchandise.
Waitress/bartender
Babes macaroni grill and bar
05.2013 - 06.2018
- Received and processed customer orders.
- Fostered long-lasting business relationships.
- Optimized productivity through effective scheduling.
- Operated efficiently in fast-paced settings.
Residence Counselor
Upstate Cerebral palsy
08.2015 - 05.2016
- Assisted in food preparation and household chores.
- Supervised completion of resident chores.
- Ensured completion of daily documentation.
Education
High school Diploma - advanced regents diploma
Thomas R. Proctor
Criminal Justice
Onondaga Community College
Syracuse, NYHuman Resources
Mohawk Valley Community College
Utica, NYSkills
- Skilled in Task Prioritization
- Strong Verbal Communication
- Empathetic Listener
- Direct Engagement
- Adaptable Learner
- Client Relations Expertise
- Efficient Typing Ability
- Process Documentation
- Financial Transaction Processing
- Sales Proficiency
- Committed Professional
References
- Nicole Servatius, Babes Macaroni Grill and Bar, (315) 735-0777
- Tammesha Pitts, MetLife 1-800-300-4296
- Deb Huckabone, The Goldmine Jewelers, (315) 794-6195
Languages
Bosnian
Native or Bilingual
Timeline
Claims Specialists
MetLife
02.2024 - Current
Sales Associate Specialist
The Goldmine Jewelers
07.2018 - 12.2023
Residence Counselor
Upstate Cerebral palsy
08.2015 - 05.2016
Waitress/bartender
Babes macaroni grill and bar
05.2013 - 06.2018
High school Diploma - advanced regents diploma
Thomas R. Proctor
Criminal Justice
Onondaga Community College
Human Resources
Mohawk Valley Community College
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