Aida Dilmaghani
Scarborough
Summary
Dynamic individual with a strong background in customer service and public relations support. Skilled in time management and fostering positive relationships, contributing to increased client satisfaction and loyalty.
Detail-oriented professional with a focus on workflow optimization and team productivity. Experienced in managing administrative operations, driving efficiency through effective project management and communication strategies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Volunteer
YMCA
Markham, ON
12.2025 - Current
- Developed and maintained positive relationships with students, fostering a supportive class environment.
- Instructed diverse yoga classes, adapting poses to meet varying skill levels and needs.
- Promoted mindfulness techniques, encouraging holistic wellness among participants beyond physical practice.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Built strong relationships with local wellness businesses, collaborating on events that highlighted holistic health approaches.
Wellness Coach
AYNA LIFE
Toronto, ON
03.2025 - Current
- Developed personalized wellness plans integrating nutrition, exercise, and mindfulness techniques.
- Conducted comprehensive health assessments to identify client needs and establish goals.
- Educated clients on holistic practices, enhancing their understanding of natural healing methods.
- Collaborated with multidisciplinary teams to provide integrated care solutions for clients.
- Facilitated workshops and group sessions focused on stress management and healthy living strategies.
- Mentored junior practitioners in client management and holistic treatment approaches.
- Implemented feedback mechanisms to refine service offerings and improve client satisfaction rates.
- Analyzed trends in holistic health practices to drive continuous improvement in service delivery methodologies.
- Improved client outcomes by consistently monitoring progress and adjusting treatment plans accordingly.
- Collaborated with local organizations to promote community wellness initiatives and events.
Digital Marketing Executive
Pedram Lalbakhsh
Toronto, ON
12.2024 - Current
- Developed and executed digital marketing campaigns across social media platforms.
- Conducted keyword research to optimize website content for search engines.
- Analyzed website traffic using Google Analytics to inform marketing strategies.
- Created engaging content for newsletters, enhancing audience engagement rates.
- Managed email marketing campaigns, improving open and click-through rates.
Sales Manager
ASR Elevator
Tehran, Iran
04.2021 - 09.2023
- Developed and implemented strategic sales plans to drive revenue growth.
- Led cross-functional teams to enhance customer engagement and retention strategies.
- Analyzed market trends to identify new business opportunities and competitive positioning.
- Mentored junior sales staff, fostering skills development and performance improvement.
- Streamlined sales processes, increasing efficiency and reducing turnaround time on proposals.
- Collaborated with marketing to align campaigns with sales objectives, boosting lead generation efforts.
- Conducted regular performance reviews, setting targets for team members to achieve quarterly goals.
- Established key relationships with clients, enhancing loyalty and expanding account portfolios.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
- Spearheaded efforts to penetrate new markets by conducting thorough competitor analyses and developing customized go-to-market strategies.
- Drove profitability by reallocating resources and focusing on high-potential opportunities, resulting in a significant increase in overall company revenue.
- Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.
- Led cross-functional teams to successfully launch new products, ensuring timely market entry and optimal positioning within competitive landscapes.
- Investigated competitive landscape to anticipate negative business impacts.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Prepared sales presentations for clients showing success and credibility of products.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Communicated product quality and market comparisons by creating sales presentations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated business by implementing practical networking techniques.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Drove sales by developing multi-million dollar contract sales.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Organized promotional events and interacted with community to increase sales volume.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Property Manager
TAGHDIS Residence
Tehran, Iran
06.2020 - 03.2021
- Managed daily operations of residential properties, ensuring tenant satisfaction and prompt issue resolution.
- Coordinated property maintenance and repairs, improving response times and enhancing living conditions for residents.
- Developed and implemented leasing strategies, increasing occupancy rates through targeted marketing efforts.
- Oversaw budgeting processes, optimizing resource allocation to maintain property profitability and sustainability.
- Mentored junior staff on property management best practices, fostering a collaborative team environment.
- Conducted regular property inspections, identifying areas for improvement to uphold quality standards and compliance.
- Negotiated contracts with service providers, securing competitive rates while ensuring high-quality services delivery.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Assistant Software Project Manager
MEHR Informatic
Remote
03.2018 - 12.2019
- Led project planning sessions to define scope, deliverables, and timelines for software development initiatives.
- Coordinated cross-functional teams to ensure alignment on project objectives and progress updates.
- Implemented Agile methodologies to enhance team productivity and streamline project workflows.
- Managed stakeholder communications, providing regular status reports and addressing concerns promptly.
- Developed comprehensive project documentation to maintain clarity throughout the software lifecycle.
- Mentored junior team members in software project management best practices and tools utilization.
- Analyzed project performance metrics, identifying areas for process improvements and operational efficiency.
- Monitored project progress using performance metrics, making data-driven decisions to ensure success.
- Negotiated contracts with vendors to secure necessary resources at cost-effective rates for the organization.
- Answered client questions via phone and email to quickly resolve issues and improve service.
- Communicated project updates to stakeholders at all levels.
- Led cross-functional teams to successfully complete IT projects.
- Wrote, updated and maintained project documentation.
- Trained personnel on use of IT tools and applications.
- Generated reports for IT project progress and performance.
Retail Business Owner
EZ Bazar
Tehran, Iran
04.2011 - 05.2016
- Managed daily operations to ensure optimal customer service and satisfaction
- Developed and implemented strategic marketing initiatives to increase brand awareness
- Oversaw inventory management processes, reducing stock discrepancies by improving tracking systems
- Trained and mentored staff on sales techniques and customer engagement best practices
- Analyzed sales data to identify trends, adjusting product offerings and pricing strategies accordingly
- Established vendor relationships, negotiating contracts to improve supply chain efficiency
- Created budgets and financial forecasts, monitoring expenses to maintain profitability
- Led community outreach programs to enhance brand visibility and customer loyalty
- Developed strong relationships with vendors, negotiating favorable terms for product purchases and deliveries.
- Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
- Launched an e-commerce platform to reach new customers and increase overall revenue.
- Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
- Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
- Conducted regular competitor analysis to stay informed of industry trends, allowing for agile adjustments in pricing strategies or product offerings when necessary.
- Implemented a robust point-of-sale system that improved transaction accuracy and streamlined store operations.
- Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
- Expanded retail business through effective marketing campaigns and ongoing promotions.
- Streamlined vendor communication processes leading to stronger partnerships resulting in improved product quality.
- Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
- Managed inventory efficiently, ensuring optimal stock levels and minimizing waste.
- Enhanced employee morale by creating opportunities for growth through training programs focusing on skill development.
- Introduced a customer loyalty program that rewarded repeat shoppers with exclusive discounts, enticing them to return more frequently.
- Implemented inventory management systems which reduced storage costs while maintaining adequate stock levels for seamless business operations.
- Improved cash flow management by implementing better financial controls across all aspects of the business operation.
- Maximized profitability by setting and enforcing stringent budgetary guidelines for the efficient allocation of resources.
- Collaborated with local community organizations to host events, increasing brand visibility within the target market area.
- Reduced overhead expenses by optimizing staffing schedules based on peak shopping hours and seasonal fluctuations.
- Established employee performance metrics that fostered accountability and motivated staff to exceed targets consistently.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Senior Administrative Manager
ASR Elevator
Tehran, Iran
04.2003 - 08.2007
- Oversaw administrative operations to streamline processes and enhance team productivity.
- Managed budgets and resource allocation, ensuring alignment with organizational goals.
- Led cross-departmental projects to improve communication and collaboration among teams.
- Implemented new software solutions for document management, increasing efficiency by reducing processing time.
- Developed training programs for staff, fostering professional growth and enhancing operational effectiveness.
- Conducted performance evaluations and provided constructive feedback to support employee development.
- Established standardized procedures for administrative tasks, improving consistency and accuracy across operations.
- Collaborated with senior leadership to drive strategic initiatives that support company objectives.
- Increased accuracy in financial reporting through meticulous record-keeping practices and use of advanced accounting software.
- Improved communication between departments by implementing collaborative software tools and facilitating regular meetings for knowledge sharing.
- Optimized team productivity by delegating tasks strategically and managing schedules effectively.
- Reduced operating costs through effective budget management and negotiation with vendors, leading to significant savings.
- Assisted in the development and execution of marketing campaigns that resulted in increased brand visibility and new business opportunities.
- Boosted company reputation through the successful coordination of corporate events, trade shows, and conferences.
- Evaluated employee performance through regular assessments, identifying areas for improvement and providing actionable feedback for career growth.
- Negotiated favorable contract terms with suppliers, resulting in cost savings without compromising quality or service levels.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 30 employees.
- Built and managed processes for tracking and monitoring department performance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated office events, seminars and meetings for staff and clients.
- Met department budgets by monitoring and reporting on office expenses.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Served as a liaison between department heads to resolve inter-departmental issues promptly for seamless collaboration across functions.
Web Developer
TETA
Tehran, Iran
12.2000 - 03.2003
- Assisted in developing and maintaining websites using HTML, CSS, and JavaScript frameworks.
- Collaborated with designers to implement user-friendly interface designs and improve user experience.
- Supported debugging processes by identifying and resolving coding errors in web applications.
- Executed routine website updates, ensuring content accuracy and functionality across multiple platforms.
- Participated in code reviews to enhance code quality and promote best practices among team members.
- Conducted usability testing sessions to gather feedback for continuous improvement of web applications.
- Increased website accessibility by ensuring compliance with ADA guidelines and web standards.
- Enhanced website functionality by implementing responsive design and user-friendly navigation.
- Regularly updated personal knowledge of industry trends and emerging technologies through conferences, workshops, and online courses.
- Worked closely with designers to translate mockups into fully functional websites, maintaining brand consistency across all platforms.
- Played an integral role in optimizing search engine rankings through SEO best practices and keyword research.
- Developed dynamic web applications using PHP, JavaScript, HTML5, and CSS3, resulting in increased user engagement.
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
Education
Associate of Arts - Classic Piano/ Vocal
Music School
Tehran, Iran08-2021
Certificate - Sales And Marketing
IMI
Tehran, Iran05-2016
Certificate - Photography
Maho-Mehr
Tehran, Iran12-2010
Graduate Certificate - Master of Business
IMI
Tehran, Iran11-2009
Bachelor of Science - Computer Engineering - Software
University of Science And Culture
Tehran, Iran09-2000
Skills
- Office coordination
- Scheduling appointments
- File maintenance
- Document control
- Accounting
- Administrative support
- Public relations support
- Customer service
- Mail handling
- Events coordination
- Workflow optimization
- Work Planning and Prioritization
Accomplishments
- Supervised team of 10 staff members.
- Named "Manager of the Year" in 2023.
- Achieved success by completing many unsolved problems with accuracy and efficiency.
Certification
- Certified Women in Leadership, University of Toronto - 2024
- Licensed Ontario Smart Serve - 2024-2026
- First Aid/CPR Certified - 2025 - 2028
- Effective Communication in English, University of Toronto - 2024
- Accounting, George Brown College - 2024
- Certified Yoga Instructor
- Holistic Natural Lifestyle Educator, CAISH - 2025-2026
- Holistic Massage Therapy (Panchakarma) Training - 2025
Languages
English
Full Professional
Persian
Native or Bilingual
French
Elementary
Arabic
Elementary
Turkish
Elementary
Urdu
Full Professional
Interests
- Yoga
- Dancing
- Poetry
- Fashion
- Creative Writing
- Crafting and DIY Projects
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Music
- Interior Design
- Photography
- Animal Care
Timeline
Volunteer
YMCA
12.2025 - Current
Wellness Coach
AYNA LIFE
03.2025 - Current
Digital Marketing Executive
Pedram Lalbakhsh
12.2024 - Current
Sales Manager
ASR Elevator
04.2021 - 09.2023
Property Manager
TAGHDIS Residence
06.2020 - 03.2021
Assistant Software Project Manager
MEHR Informatic
03.2018 - 12.2019
Retail Business Owner
EZ Bazar
04.2011 - 05.2016
Senior Administrative Manager
ASR Elevator
04.2003 - 08.2007
Web Developer
TETA
12.2000 - 03.2003
Associate of Arts - Classic Piano/ Vocal
Music School
Certificate - Sales And Marketing
IMI
Certificate - Photography
Maho-Mehr
Graduate Certificate - Master of Business
IMI
Bachelor of Science - Computer Engineering - Software
University of Science And Culture