Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aida Escobar

Summary

Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom line results in previous roles. Possesses strong strategic planning and problem solving abilities, coupled with proficiency in customer relationship management, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high performing teams.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Midwest Branch Manager

ECU Worldwide
01.2022 - Current
  • Supervise, mentor, and lead a team of department managers and personnel to ensure operational efficiency and service excellence.
  • Collaborate with local and corporate management teams to monitor office procedures, resolve issues, and implement necessary changes.
  • Oversee the financial performance of the branch, reviewing financial results and taking corrective actions to improve profitability and performance.
  • Foster relationships with network offices across the region, leading discussions on trade lane growth, new lanes, service failures, and underperforming lanes.
  • Lead the selection and negotiation of rates with local vendors, balancing cost reduction with high levels of service.
  • Act as a resource to regional sales managers and sales representatives, assisting in contract opportunities and customer visits to promote new business and strengthen relationships.
  • Achieved a significant increase in branch gross profit from $800K to $1.5M through effective leadership, process improvement, and business development initiatives.
  • Proactively identified and addressed inefficiencies within the operations, resulting in improved cost management and enhanced customer satisfaction.

Midwest Operations Manager

ECU Worldwide
07.2015 - 01.2022
  • Managed day-to-day operations for the import/export departments (LCL & FCL), overseeing a team of 18 members, including 2 managers and 1 supervisor.
  • Led vendor negotiations to optimize rates, maximizing profitability while maintaining high service standards.
  • Directed the recruitment and hiring process, ensuring a skilled, efficient workforce aligned with departmental needs.
  • Identified and implemented process improvements across departments, driving increased efficiency and operational excellence.
  • Oversaw export loading operations, achieving and maintaining an 88% container utilization rate.
  • Spearheaded a 4-month initiative that increased container utilization from 69% to 80%, significantly improving overall operational efficiency.
  • Mentored and developed 3 staff members into management and supervisory roles, fostering career growth and succession planning within the team

General Manager

Econocaribe/OTI Cargo
03.2002 - 07.2015
  • Managed all daily office functions, ensuring smooth operations across multiple departments and maintaining high levels of efficiency.
  • Built and nurtured strong customer relationships, providing exceptional service and identifying new business opportunities.
  • Led negotiations with local vendors, securing favorable rates and terms to maximize profitability.
  • Oversee process management, ensuring streamlined workflows, adherence to best practices, and continuous improvement in operational procedures.
  • Maintained high-level communication with global stakeholders, ensuring alignment and smooth coordination across international teams.
  • Managed accounts receivable, overseeing timely collections and minimizing overdue payments.
  • Conducted light international travel to develop and train agent partners, enhancing collaboration and ensuring consistent operational standards.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL

Skills

    Leadership

    Relationship management

    Decision making

    Critical thinking

    Problem solving

    Conflict resolution

    Negotiation

    Project Management

    Fluent In Spanish

Certification

1. Hazardous Materials

2. Certified Export Specialist

3. ECU Ascend Program

Timeline

Midwest Branch Manager

ECU Worldwide
01.2022 - Current

Midwest Operations Manager

ECU Worldwide
07.2015 - 01.2022

General Manager

Econocaribe/OTI Cargo
03.2002 - 07.2015

Associate of Arts - Business Administration

Miami Dade College

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Aida Escobar