Aida Fermanian
West Bloomfield,MI
Summary
Highly experienced and motivated individual, seeking a position where my skills and knowledge will be put to use everyday, along with a positive work environment. Known for exemplary customer service and team work levels. Works very well in a high paced environment and under pressure, with little to no supervision if necessary. Open minded to different learning experiences to always better my character.
Overview
10
10
years of professional experience
Work History
Sales Associate
H.N.S. Diamonds
01.2022 - Current
- Assisted customers with their specific jewelry needs and designs. Went above and beyond to meet their expectations.
- Social media and marketing for the company
- Organization of inventory and set up to appeal to the customers eye
- Worked with other jewelers on overseeing custom orders.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged conversation with customers to build rapport, loyalty, and to get a better understanding of their individual needs.
Nurse Assistant
Beaumont Hospital
06.2019 - 01.2021
- Skilled in documenting through Epic-Beaumont Hospital patient documentation site.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
Former Front Desk Receptionist/Recruiter
Powerhouse Gym
01.2018 - 01.2019
- Greeted members and enrolled new customers for memberships & personal training sessions, as well as ensuring all equipment was stored and sanitized properly.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected deposits, fees, and payments.
Hostess
Uptown Grille, Commerce Twp., Mi - Hotess
06.2016 - 05.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service and restaurant policies to maintain high standards of service.
Former Assistant Manager
Educational Outfitters
01.2014 - 01.2016
- Provided superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency
- Controlled inventory by performing proper receiving and stocking including accurate cycle counting, processing and correcting any inventory problems
- Organized shipments with the goal of sending them out correctly in a timely manner
- Accountable for store cash and other financial assets, reconciling cash register drawers, and preparing deposits
- Managed tasks and supervised store associates while the Store Manager is unavailable
Education
High School Diploma -
A.G.B.U. Alex & Marie Manoogian High School
Southfield, MI06.2017
Schoolcraft College
Livonia, MISkills
- Multitasking Strengths & working in a fast paced environment
- Listening Skills
- Honesty
- Collaboration and teamwork
- Sales Expertise
- Meeting Deadlines
- Goal and detail oriented
- Creative and analytic thinking
- Persuasion
- Solving complex problems
- Organization
Timeline
Sales Associate
H.N.S. Diamonds
01.2022 - Current
Nurse Assistant
Beaumont Hospital
06.2019 - 01.2021
Former Front Desk Receptionist/Recruiter
Powerhouse Gym
01.2018 - 01.2019
Hostess
Uptown Grille, Commerce Twp., Mi - Hotess
06.2016 - 05.2018
Former Assistant Manager
Educational Outfitters
01.2014 - 01.2016
High School Diploma -
A.G.B.U. Alex & Marie Manoogian High School
Schoolcraft College