AIDA MBOW
Marietta,GA
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
21
21
years of professional experience
Work History
Relationship Banker
Bank of America
Marietta, GA
09.2024 - Current
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
Associate Banker
JP Morgan Chase
Marietta, GA
05.2022 - 09.2024
- Provided customer service by attending to their inquiries and requests for information.
- Ensured compliance with banking regulations and procedures in daily operations.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted customers with account opening and maintenance.
- Performed account reconciliations on a regular basis.
Sales Associate
Nordstrom
Atlanta, GA
08.2021 - 05.2022
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in market place.
Cargo Office Agent
Swissport Cargo Services
Atlanta, GA
09.2020 - 07.2021
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation
- Interacted with customers by phone, email or in-person to provide information
- Responded promptly to customer inquiries and complaints in a professional manner.
- Participated in ongoing training programs related to job duties or responsibilities.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Sales Associate -Part Time
Dillards Retail
Atlanta, GA
07.2017 - 03.2020
- Boosted sales asking customers to evaluate purchase requirements and recommend best-fit offerings
- Trained and developed new sales associates in products, selling techniques and company procedures
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
Guests Services Agent
Sheraton Suites Galleria
Atlanta, GA
04.2004 - 12.2020
- Streamlined guest check-in process to decrease wait times and increase customer satisfaction
- Responded to incoming guests, telephone calls, and email inquiries
- Responded promptly to customer inquiries and complaints in a professional manner.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Actively participated in developing strategies for improving customer relations.
Education
GED - General Studies
Lycee Maurice Delafosse
Dakar, SenegalServiceNow Certified System Administrator -
TechBridge
Atlanta, GAITIL Foundations Certification -
TechBridge
Atlanta, GASkills
- Travel Coordination
- Customer Relationship Management
- Inbound and outbound calling
- Workflow Management
- Account closings
- Customer Service-oriented
- Banking
- Database Administration
- Microsoft Office Suite
- Relationship building and management
- Financial processes
Timeline
Relationship Banker
Bank of America
09.2024 - Current
Associate Banker
JP Morgan Chase
05.2022 - 09.2024
Sales Associate
Nordstrom
08.2021 - 05.2022
Cargo Office Agent
Swissport Cargo Services
09.2020 - 07.2021
Sales Associate -Part Time
Dillards Retail
07.2017 - 03.2020
Guests Services Agent
Sheraton Suites Galleria
04.2004 - 12.2020
GED - General Studies
Lycee Maurice Delafosse
ServiceNow Certified System Administrator -
TechBridge
ITIL Foundations Certification -
TechBridge