Aida Montanez
CHICAGO,IL
Summary
Committed and hardworking Food service manager with 14 years of experience directing food service. Well-rounded leader with talent for supervising employees, Swift problem solver with quick and effective solutions to wide array of issues. Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Food Service Manager
The Salvation Army
CHICAGO, IL
11.2017 - Current
- Leadership: Responsible for managing and training, orientation and ongoing supervision, including scheduling and evaluation for 10 staff members.
- Training : Created safety operating procedure and implemented safety training for 20 different pieces of kitchen equipment. Gather and schedule company safety compliance training to maintain a culture of safety. Ensure individual and team performances meets objectives and client expectations. Maintained compliance with company policies for food safety, sanitation and quality.
- Financial Performance:
- Develop budget update projections and execute to achieve financial targets. Manage all aspects of labor and direct cost controls including purchasing, inventory and productivity and payroll
- Menu planning:
- Create rotating menu that are both nutritious and cost effective for all programs, including 2 mobile feeding units and rapid response family center. Ensured all dietary requirements were met in accordance with certified dietitian standard, develop recipes, production and HACCP records, statistics and documentation in accordance with city and state regulations.
- Client relationship:
- Facilitate effective client customer rapport for mutual beneficial relationship. Demonstrate excellent customer service using excellence model. Set and enforced performance and service standards to keep consistent, high quality environment devoted to customer satisfaction.
- Project Management: Managed a combination of On & off site catering. Worked to coordinate functions, order, inventory and execute large scale public & private events.
- Liaison between Vendors and Donors
Buyer Specialist
Fresh Start Produce
CHICAGO, IL
01.2017 - 11.2017
- Maintained appropriate inventory levels based on management direction and customer demand.
- Administered purchase order processes and placed orders as requested, streamlining ordering process and receipt organization for future reference.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Handled 25-45 calls per hour to address customer inquiries and concerns.
- Prepared periodic purchasing and supply reports, verifying supply and establishing professional connections with vendor representatives.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
Administrative Assistant
All Chicago
CHICAGO, IL
09.2016 - 01.2017
- Managed Access databases converting complex data into easy-to-interpret data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Performed research to collect and record industry data.
- Scheduled office meetings and client appointments for staff teams.
Accounts Payable Specialist
Cardenas Markets
CHICAGO, IL
06.2015 - 06.2016
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Completed bi-weekly payroll for company employees.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Used Quickbooks to accurately manage over 5 multi million dollar accounts.
- Input financial data and produced reports using Quickbooks.
- Reported financial data and updated financial records in ledgers and journals.
Warehouse Manager
Whitney Foods
CHICAGO, IL
08.2013 - 04.2015
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Conducted inventory audits with 100% accuracy following company procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Food Service Manager
Arbor Management Associates
Addison, IL
09.2011 - 08.2013
- Oversaw training of more than 10 team members.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts and supply costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Food Service Manager
The Salvation Army
Chicago, IL
01.2007 - 09.2011
- Leadership: Responsible for managing and training, orientation and ongoing supervision, including scheduling and evaluation for 10 staff members.
- Training : Created safety operating procedure and implemented safety training for 20 different pieces of kitchen equipment. Gather and schedule company safety compliance training to maintain a culture of safety. Ensure individual and team performances meets objectives and client expectations. Maintained compliance with company policies for food safety, sanitation and quality.
- Financial Performance:
- Develop budget update projections and execute to achieve financial targets. Manage all aspects of labor and direct cost controls including purchasing, inventory and productivity and payroll
- Menu planning:
- Create rotating menu that are both nutritious and cost effective for all programs, including 2 mobile feeding units and rapid response family center. Ensured all dietary requirements were met in accordance with certified dietitian standard, develop recipes, production and HACCP records, statistics and documentation in accordance with city and state regulations.
- Client relationship:
- Facilitate effective client customer rapport for mutual beneficial relationship. Demonstrate excellent customer service using excellence model. Set and enforced performance and service standards to keep consistent, high quality environment devoted to customer satisfaction.
- Project Management: Managed a combination of On & off site catering. Worked to coordinate functions, order, inventory and execute large scale public & private events.
- Liaison between Vendors and Donors
Education
Associate of Science - Culinary Arts
The Illinois Institute of Art - Chicago
Chicago, IL 09.2000 - 05.2003
Skills
Cost controls
Food plating and presentation
Recipes and menu planning
Workflow planning
Budgeting
Kitchen equipment operation and maintenance
Safe food handling
Strategic planning
Kitchen staff coordination
Scheduling
Collaboration
Supervision
Adaptability
Reading comprehension
MS Office
Accomplishments
- Supervised team of 10-15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- City of Chicago Certified Foodservice manager Certificate number: MX1-24604
- Serve Safe Allergen certified Certificate number: 3718926
- Pandemic Hero award by Greater Chicago Food Depository
- Achieved CARF accreditation through effectively helping with creating Food Service standard operating procedures.
- Completed Silikar accreditation for warehouses to bid to Public schools and obtain milk delivery contract for CPS
- Created SOP & GMP for warehouses
Timeline
Food Service Manager
The Salvation Army
11.2017 - Current
Buyer Specialist
Fresh Start Produce
01.2017 - 11.2017
Administrative Assistant
All Chicago
09.2016 - 01.2017
Accounts Payable Specialist
Cardenas Markets
06.2015 - 06.2016
Warehouse Manager
Whitney Foods
08.2013 - 04.2015
Food Service Manager
Arbor Management Associates
09.2011 - 08.2013
Food Service Manager
The Salvation Army
01.2007 - 09.2011
Associate of Science - Culinary Arts
The Illinois Institute of Art - Chicago
09.2000 - 05.2003