Tamitha D. Holloway
Wichita Falls,United States
Summary
With more than fifteen (15) year in collective catering and restaurant management, I am a creative business owner with an exceptional background in event planning, catering, and restaurant ownership/management. I am a proven leader with an engaging demeanor and have a track record of success working in demanding environments. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
20
20
years of professional experience
Work History
Food Service Manager
Texas Department Of Criminal Justice
04.2024 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than [Number] team members.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Collaborated with other departments to coordinate events and promotions.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
Business Owner
Southern Girl Cafe, Catering & Events
01.2009 - Current
- Manage administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Coordinate florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony, and reception events
- Evaluate existing plans, processes and events planning services to identify opportunities for improvement
- Offer pricing and feature recommendations to management and cross-functional teams
- Generate employee schedules, work assignments and determined appropriate compensation rates
- Plan promotional menu additions based on seasonal pricing and product availability
- Schedule and receive food and beverage deliveries, adhering to food cost and budget
- Evaluate success of training programs and recommended improvements to upper management to enhance effectiveness
- Update employees with latest policies, procedures, and compliance standards
- Monitor and maintain a high level of on-time delivery reliability service and performance
Catering Chef
Southern Girl Cafe & Cater
01.2009 - Current
- Create catering menu based upon client specifications, event type, dietary needs, and budget
- Follow all safety instructions to avoid injuries when operating heavy commercial kitchen equipment
- Craft exciting catering options for clients, including pig roasts, corporate picnics, outdoor sit-down wedding banquets and seaside clambakes
- Restaurant supply chain management such as ordering food and supplies needed to fulfill catering jobs
- Maintain high food quality standards by checking delivery contents to verify product quality and quantity
- Plan menus complying with established health guidelines and budget limitations
- Conduct annual staff performance reviews
- Recruit, hire and train staff on bar practices, customer service standards and productivity strategies, which provided improvement over prior on boarding process
- Handle money, balanced tills, process credit card payment batches and prepare bank deposits for reconciliation to maintain accuracy
- Decorate cakes, cupcakes, cookies, and special occasion trays
- Design and setup advertising signs and displays on shelves, counters, and tables for strategic marketing
Lead Expeditor
Texas Roadhouse Restaurant
02.2021 - 11.2022
- Provided expert guidance to junior staff members as a mentor while sharing best practices in expediting processes and procedures.
- Established trust among clients through consistent follow-up communications regarding order statuses while also providing prompt resolutions when required.
- Improved overall efficiency by regularly reviewing processes for potential enhancements or adjustments based on changing requirements or constraints.
- Enhanced team productivity by delegating tasks, monitoring progress, and providing feedback to ensure optimal performance.
- Collaborated cross-functionally with engineering, manufacturing, quality assurance teams to resolve any issues related to material specifications or compliance requirements quickly and efficiently.
- Developed comprehensive expediting plans for each project, outlining priorities, milestones, and deadlines to ensure successful execution.
- Streamlined project delivery by efficiently managing material expediting processes and ensuring timely delivery of critical items.
- Addressed supply problems and developed creative solutions to prevent delays.
Legal Assistant
Monte J White Law Offices
12.2006 - 06.2017
- Created highly researched and articulate legal paperwork such as pleadings, contracts, and briefs
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices
- Collaborated with community to increase local firm's presence and assisted partners with reputation management and branding
- Collected and prepared pre-trial discoveries, records, and evidence, including interviews of witnesses, clients, and law enforcement
- Assisted partners by maintaining and growing firm's local presence within community
- Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection
- Conferred with clients and other involved parties to gather and track case information
- Contacted clients to schedule appointments and discuss progress of cases
- Generated correspondence and reports using MS Word
- Researched statutes, decisions, legal articles, and codes
Education
Business Administration and Management -
Texas Woman's University
Denton, TXHigh School Diploma -
Graham High School
Graham, TX05-1989
Skills
- Staff Management
- Business Operations
- Contract Management
- Operations Management
- Strategic Planning
- Business Development
- Networking
- New Business Development
- Menu Development
- Operational Improvements
- Banquets and Catering
- Employee Management
- Hospitality Services
- Signature Dish Creation
- Recipe and Menu Planning
- Kitchen Equipment Operation & Maintenance
- Made-to-Order Meals
- Bar Service
- Restaurant Expediting
- Customer Service
- Food Storage
- Staff Leadership
- Staff Supervision
- Portion Control
- Cross-Training Staff
- Team Development
- Food presentation
- Hiring procedures
- Performance Evaluations
- Staff Motivation
- Nutrition knowledge
- Quality Control
- Menu development
- Catering Coordination
- Food Preparation
- Hiring standards
- Cost Control
- Allergy awareness
- Production records
- Ordering Supplies
- Promotions planning
- Equipment management
- Special events planning
- Health Inspections
- Hiring and Firing
- Banquet operations
- Cost controls
- Regulatory Compliance
- Resource Allocation
- Waste Reduction
- Employee Retention
- Sanitation Standards
- Sales Leadership
- Recipe creation
- Price Negotiation
- Bar Management
- Beverage Inventory
- Facility Maintenance
- Purchasing
- Sales Planning
- Wine pairing
- Fine-dining expertise
- Inventory Management
- Problem-Solving
- Reliable and Responsible
- Safe Food Handling
- Sanitation
- Conflict Resolution
- Employee Supervision
- Money Handling
- ServSafe Food Manager
- Monitoring Food Preparation
- Critical Thinking
- Collaboration and Teamwork
- Scheduling Staff
- Relationship Building
- Training and Onboarding
- Scheduling
- Delegating Assignments and Tasks
- Recruitment
- Team Leadership
- Anticipating Problems
- Employee Performance Evaluations
- Calm and Pleasant Demeanor
- Health Code Compliance
- Coaching and Mentoring
- Workflow Planning
- Kitchen equipment operation and maintenance
- Investigating Complaints
- Kitchen staff coordination
- ServeSafe Manager
- Liquor Law Compliance
- Event Coordination
- Cost Estimation
- Front of House Management
- Work Planning and Prioritization
- Profitability Optimization
- Fire Safety Regulations
- Supply Ordering and Management
- Food plating and presentation
- Recipes and menu planning
- Customer Retention
- Managing Deliveries
- Expense Tracking
- Catering Services
- Budget Administration
- Performance Improvement
- Menu Pricing and Writing
- Labor and Overhead Cost Estimation
- Quality Assurance
- Recruitment and hiring
- Payroll Administration
- Contract Negotiation
- POS Terminal Operation
- Sales Promotion
Highlights
- TABC certified, 01/01/10
- State of Texas BG Permit, 01/01/18
- Feature in the HUB of North Texas upon the opening of Southern Girl Café, 01/01/18
- Ribbon-Cutting Ceremony with the Wichita Falls Chamber of Commerce, 01/01/18
- Provided private catering services to State of Texas Government Officials
Technology Experience
- Point of Sale (POS) system
- Microsoft Word
- Microsoft Excel
- Bank Pro
- Various Government filing systems
Timeline
Food Service Manager
Texas Department Of Criminal Justice
04.2024 - Current
Lead Expeditor
Texas Roadhouse Restaurant
02.2021 - 11.2022
Business Owner
Southern Girl Cafe, Catering & Events
01.2009 - Current
Catering Chef
Southern Girl Cafe & Cater
01.2009 - Current
Legal Assistant
Monte J White Law Offices
12.2006 - 06.2017
High School Diploma -
Graham High School
Business Administration and Management -
Texas Woman's University