Aida Pena
Denver,CO
Summary
Safety-oriented Animal Care Professional with expertise in canine body language, playgroup management, and daily care operations. Enforces facility sanitation, administers medication, and maintains health logs. Utilizes team leadership and de-escalation skills to ensure pack safety and uphold operational standards.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Kennel Technician
City Bark Premier Dog Daycare and Boarding Resorts
Denver
04.2026 - 04.2026
- Executed hands-on canine handling and group management, accurately reading body language to maintain pack safety and prevent playgroup incidents.
- Administered daily feedings and oral/topical medications, maintaining precise health logs to meet strict care standards.
- Managed client check-ins and check-outs, providing clear behavioral updates to build owner trust.
Team Leader
Planet Fitness
Thornton, Colorado
05.2025 - 10.2025
- Delivered exceptional customer support and front-desk service, assisting members with membership inquiries, account updates, and billing resolutions.
- Handled client feedback and de-escalated member concerns in a fast-paced environment, maintaining high retention and positive community relations.
- Trained and mentored new team members on operational procedures, safety standards, and service excellence to improve onboarding efficiency.
Shift Leader
Einstein Bros. Bagels
Denver, CO
11.2022 - 11.2023
- Maintained operational reliability and cleanliness, prioritizing health regulations and safety in fast-paced environments.
- Coordinated team workflows during peak hours, ensuring efficient execution of operational tasks.
- Resolved customer and team challenges with composure, demonstrating decision-making and accountability.
Skills
Safety-oriented Animal Care Professional with expertise in canine body language, playgroup management, and daily care operations Enforces facility sanitation, administers medication, and maintains health logs Utilizes team leadership and de-escalation skills to ensure pack safety and uphold operational standards
Safety-oriented Animal Care Professional with expertise in canine body language, playgroup management, and daily care operations Enforces facility sanitation, administers medication, and maintains health logs Utilizes team leadership and de-escalation skills to ensure pack safety and uphold operational standards
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Kennel Technician
City Bark Premier Dog Daycare and Boarding Resorts
04.2026 - 04.2026
Team Leader
Planet Fitness
05.2025 - 10.2025
Shift Leader
Einstein Bros. Bagels
11.2022 - 11.2023