Aida Ramic
Niskayuna
Summary
Professional retail leader prepared to drive performance and growth. Proven track record in strategic planning, operational efficiency, and customer experience optimization. Strong focus on team collaboration and delivering consistent results, adaptable to evolving market needs. Expertise in operational excellence, sales strategies, staff development and community involvement. Reliable, flexible, and consistently achieves business objectives.
Overview
11
11
years of professional experience
Work History
Retail Director
Hudson Valley Credit Union
Albany, NY
09.2024 - Current
- Developed training programs to elevate staff performance and improve service delivery standards.
- Implemented marketing strategies that increased membership growth and community outreach efforts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Fostered a positive work environment through strong leadership and team building initiatives.
- Spearheaded community outreach initiatives to promote brand awareness
- Enhanced customer satisfaction through exceptional service and staff training programs.
Regional Financial Center Manager
Berkshire Bank
Albany, NY
07.2022 - 09.2024
- Promoted into the Regional Manager role in July 2022 where I led the newly realigned 10 branch Capital NY region
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
- Coordinated community outreach events to strengthen brand presence locally while establishing meaningful connections within the area served.
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
- Fostered a culture of continuous improvement by encouraging feedback and implementing best practices within the team.
Branch Officer
Berkshire Bank
01.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed and implemented strategic plans to enhance customer service and increase branch profitability.
- Mentored staff in sales techniques, resulting in improved team performance and customer engagement.
- Coordinated community outreach programs to strengthen local relationships and enhance brand visibility.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Branch Manager
Citizens Bank
11.2015 - 07.2021
- Cultivated relationships with key clients, enhancing customer satisfaction and retention rates.
- Trained, coached and developed staff, promoting professional development and enhancing team capabilities.
- Managed team performance, fostering a culture of accountability and continuous improvement.
- Worked closely with branch partners to drive success to the branch – business, mortgage, premier and financial advisor
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Bachelor of Science, 2003 - Business Management
Post University
Waterbury, CTSkills
- Staff Management
- Sales proficiency and sales management
- Employee Motivation
- Performance Improvements
- Relationship Building
- Employee Development
- Hiring, Onboarding and Training
- Goal Setting
- Community Involvement and Brand Awareness
- Revenue Generation
- Team Leadership
Additional Information
- Licensed New York State Notary Public
- NMLS ID # 793894
- Fluent in both written and spoken Bosnian (Serbo-Croatian) language
- Proficient in MS Word, Excel, Outlook, Power Point
- National Dean’s List at Post University 2001
Languages
Bosnian
Full Professional
Timeline
Retail Director
Hudson Valley Credit Union
09.2024 - Current
Regional Financial Center Manager
Berkshire Bank
07.2022 - 09.2024
Branch Officer
Berkshire Bank
01.2022 - 07.2022
Branch Manager
Citizens Bank
11.2015 - 07.2021
Bachelor of Science, 2003 - Business Management
Post University