Stephen Cooley
Plainfield,IL
Summary
Accomplished Retail Director with a proven track record at Mariano's Fresh Market, enhancing customer loyalty and driving business development through strategic merchandise planning and effective team building. Skilled in P&L management and workforce scheduling, I've led teams to exceed sales goals by 20% annually, showcasing strong leadership and time management skills.
Overview
27
27
years of professional experience
Work History
Retail Director
Mariano's Fresh Market
Bloomingdale , IL
07.2018 - Current
- Communicated regularly with store managers regarding business objectives, initiatives, promotions.
- Conducted daily store visits to monitor product presentation, customer service standards, and compliance with company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets, monitored expenses, and identified cost-saving opportunities.
- Developed and implemented targeted sales strategies to minimize shrinkage and generate revenue.
- Cultivated a culture of excellence by providing feedback and coaching team members.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw the hiring process for new employees; provided on-the-job training for staff members.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Store Manager
Sam's Club
Batavia, IL
07.2010 - 05.2018
- General Merchandise Manager
- Marketing/Membership Manager
- Fresh Manager
- Frontend Manager
- Annual sales $55 million
- Teach and Train philosophy with 'next up' mentality
- Direct responsibility of hiring and reviews of up to 50 employees
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Store Manager
Aldi, Inc.
07.2007 - 02.2010
- Retail Store Manager for Corporate Flagship Store
- Sales of approximately $5.5 million per year, with annual growth of over 18%
- Development and implementation of new corporate initiatives
- Operations liaison with Corporate Executives and Vendor Representatives
Store Manager
the Fresh Market
02.2005 - 07.2007
- Retail Store Manager for New Chicago Market
- Store Manager for 60+ employee store
- Reviewed and approved orders for each dept
- Assisted in New Store Openings
- Successfully handled P&L goals and objectives, increasing sales by 20% annually
- Training for 60 employees with significant gains in productivity
- Use of merchandising techniques to create attractive and enticing displays
- Banking operations for the store
Grocery Dept Manager
Meijer
St Charles , IL
07.1998 - 02.2005
- Managed Grocery Department with sales of $30 million annually
- Executed daily operations of dept ordering and purchasing of product
- Supervised 40+ employees, hiring, development and performance reviews
- Negotiated deals on a assortment of food products through local and National Vendors
- Worked with store staff to maximize store sales and productivity
Education
Business
Southeastern Louisiana University
Skills
- Training/Development
- Consensus Building
- Time Management Skills
- KPI Management
- Customer Loyalty
- Performance Driven
- Business Development
- Merchandise planning
- Employee engagement
- Workforce scheduling
- Team building
- Employee development
- Budgeting and cost control
- Operations management
- P&L management
References
Available upon request.
References
References available upon request.
Timeline
Retail Director
Mariano's Fresh Market
07.2018 - Current
Assistant Store Manager
Sam's Club
07.2010 - 05.2018
Store Manager
Aldi, Inc.
07.2007 - 02.2010
Store Manager
the Fresh Market
02.2005 - 07.2007
Grocery Dept Manager
Meijer
07.1998 - 02.2005
Business
Southeastern Louisiana University
Similar Profiles
Carolina AragonCarolina Aragon
Cashier at Mariano's Fresh MarketCashier at Mariano's Fresh Market
William McGrathWilliam McGrath
Cashier at Mariano's Fresh MarketCashier at Mariano's Fresh Market
Treyvon YoungTreyvon Young
Customer Service Representative at Mariano's Fresh MarketCustomer Service Representative at Mariano's Fresh Market