Stephen Cooley
Plainfield,IL
Summary
Accomplished Retail Director with a proven track record at Mariano's Fresh Market, enhancing customer loyalty and driving business development through strategic merchandise planning and effective team building. Skilled in P&L management and workforce scheduling, I've led teams to exceed sales goals by 20% annually, showcasing strong leadership and time management skills.
Overview
27
27
years of professional experience
Work History
Retail Director
Mariano's Fresh Market
Bloomingdale , IL
07.2018 - Current
- Communicated regularly with store managers regarding business objectives, initiatives, promotions.
- Conducted daily store visits to monitor product presentation, customer service standards, and compliance with company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets, monitored expenses, and identified cost-saving opportunities.
- Developed and implemented targeted sales strategies to minimize shrinkage and generate revenue.
- Cultivated a culture of excellence by providing feedback and coaching team members.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw the hiring process for new employees; provided on-the-job training for staff members.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Store Manager
Sam's Club
Batavia, IL
07.2010 - 05.2018
- General Merchandise Manager
- Marketing/Membership Manager
- Fresh Manager
- Frontend Manager
- Annual sales $55 million
- Teach and Train philosophy with 'next up' mentality
- Direct responsibility of hiring and reviews of up to 50 employees
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Store Manager
Aldi, Inc.
07.2007 - 02.2010
- Retail Store Manager for Corporate Flagship Store
- Sales of approximately $5.5 million per year, with annual growth of over 18%
- Development and implementation of new corporate initiatives
- Operations liaison with Corporate Executives and Vendor Representatives
Store Manager
the Fresh Market
02.2005 - 07.2007
- Retail Store Manager for New Chicago Market
- Store Manager for 60+ employee store
- Reviewed and approved orders for each dept
- Assisted in New Store Openings
- Successfully handled P&L goals and objectives, increasing sales by 20% annually
- Training for 60 employees with significant gains in productivity
- Use of merchandising techniques to create attractive and enticing displays
- Banking operations for the store
Grocery Dept Manager
Meijer
St Charles , IL
07.1998 - 02.2005
- Managed Grocery Department with sales of $30 million annually
- Executed daily operations of dept ordering and purchasing of product
- Supervised 40+ employees, hiring, development and performance reviews
- Negotiated deals on a assortment of food products through local and National Vendors
- Worked with store staff to maximize store sales and productivity
Education
Business
Southeastern Louisiana University
Skills
- Training/Development
- Consensus Building
- Time Management Skills
- KPI Management
- Customer Loyalty
- Performance Driven
- Business Development
- Merchandise planning
- Employee engagement
- Workforce scheduling
- Team building
- Employee development
- Budgeting and cost control
- Operations management
- P&L management
References
Available upon request.
References
References available upon request.
Timeline
Retail Director
Mariano's Fresh Market
07.2018 - Current
Assistant Store Manager
Sam's Club
07.2010 - 05.2018
Store Manager
Aldi, Inc.
07.2007 - 02.2010
Store Manager
the Fresh Market
02.2005 - 07.2007
Grocery Dept Manager
Meijer
07.1998 - 02.2005
Business
Southeastern Louisiana University
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