Aida Rivera
Bronx,NY
Summary
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Noor Staffing
Manhattan, NY
09.2023 - Current
- Manage daily cleaning operations
- Ensure sanitation standards
- Lead staff maintain high quality cleanliness in the hotel, hospital, or facilities ect
- Scheduling
- Inspecting rooms
- Manage supply inventory
- Training staffs
- Supervise
Driver
Uber Drivers
Florida, NY
03.2020 - 07.2023
- Delivered exceptional customer service by providing safe, reliable transportation to passengers.
- Navigated efficiently using GPS technology and traffic management systems.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Assisted in resolving passenger inquiries and complaints promptly and professionally.
Housekeeping Supervisor/ housekeeping
The Walt Disney Company
Florida
03.2020 - 06.2022
- Supervised daily operations to ensure adherence to cleanliness standards and safety protocols.
- Trained and mentored team members on efficient housekeeping techniques and customer service excellence.
- Implemented inventory management systems for cleaning supplies, optimizing resource usage.
- Conducted regular inspections of guest rooms and public areas, ensuring quality control measures were met.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Retail
Michaels
Bronx, NY
10.2014 - 02.2018
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
- Improved customer satisfaction by providing timely and efficient retail support services.
- Identified opportunities for operational improvements that reduced overall risk exposure within the retail environment.
Education
GED - undefined
Stevenson High School
Bronx, NY06-2008
Skills
- Driving
- Delivery Driver Experience
- Hospitality
- Hotel experience
- Supervising experience
- Van driver
- Box truck
- Heavy lifting
Certification
- Passenger Endorsement
- Non-CDL Class C
Timeline
Housekeeping Supervisor
Noor Staffing
09.2023 - Current
Driver
Uber Drivers
03.2020 - 07.2023
Housekeeping Supervisor/ housekeeping
The Walt Disney Company
03.2020 - 06.2022
Retail
Michaels
10.2014 - 02.2018
GED - undefined
Stevenson High School