Aida Uzeirbegovic
Salt Lake City,UT
Summary
Ambitious with excellent research, time management and problem solving skills. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Fraud Analyst II
BlueVine
04.2021 - Current
- Investigate system generated referrals to determine fraud risk on accounts and take appropriate action.
- Complete reviews of escalated accounts by providing in depth problem solving and expediting responses in collaboration customer facing departments.
- Assist in drafting, editing, proposing procedures and serve as a team representative to ensure new policy and procedures align across teams.
- Onboard and train new analysts to maximize their understanding of risk reviews and procedures.
- Serving as a subject matter expert in deposit accounts, lending accounts, and escalations.
- Produce QA reporting for risk operation teams detailing errors in fraud procedures.
Fraud Analyst
Goldman Sachs
05.2020 - 04.2021
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Analyst
Goldman Sachs
10.2018 - 05.2020
- Assisted with creation of standard operating procedures and updating existing processes while balancing compliance requirements with a customer centric focus.
- Served as a liaison between Legal and Litigation teams. Reviewed legal documents and assisted in processing of levies, power of attorney requests, and processes involving deceased depositors.
- Reviewed and processed financial transactions of peers (ACH, wires, official checks, and internal transfers).
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Service Specialist
Goldman Sachs
10.2017 - 10.2018
- Explaining various online retail deposit products such online savings accounts and certificate of deposits.
- Participating in projects to drive operational excellence.
- Completion of ongoing compliance and remedial training as scheduled.
- Meeting established goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers.
Education
Associate of Science - Anthropology
Salt Lake Community College
Salt Lake City, UT05.2017
High School Diploma -
Granger High School
West Valley City, UT06.2012
Skills
- Analytical problem solver
- Detail-oriented
- Fast learner
- Bilingual
Timeline
Fraud Analyst II
BlueVine
04.2021 - Current
Fraud Analyst
Goldman Sachs
05.2020 - 04.2021
Analyst
Goldman Sachs
10.2018 - 05.2020
Service Specialist
Goldman Sachs
10.2017 - 10.2018
Associate of Science - Anthropology
Salt Lake Community College
High School Diploma -
Granger High School