Aida Valenzuela
Fort Collins,CO
Summary
Hardworking and passionate student with strong organizational skills. Poised and professional with total commitment to guest satisfaction. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willing to take on added responsibilities to meet team and company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent, Night Auditor
Candlewood Suites, Spirit Hospitality LLC
Fort Collins, CO
08.2020 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution before and after their stays.
- Efficiently completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Compared shipping invoices for all sundries items and cleaning chemicals against items received to verify accuracy and quality.
- Designated trainer for all new incoming staff for front desk and night audit, and housekeeping when needed.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Took up housekeeping duties when low staffed in order to minimize downtime.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Aiport Shuttle Customer Service Agent
Groome Transportation
Fort Collins, CO
08.2018 - 12.2019
- Helped large volume of customers every day with positive attitude with a focus on customer satisfaction.
- Answered incoming phone calls, made reservations to and from Denver International Airport.
- Provided customer service by assisting passengers and guiding them through the airport to find our shuttles.
- Helped passengers with luggage, collected fares.
Front Desk Agent, Night Audit
Holiday Inn Express
Denver, CO
08.2016 - 08.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took up other duties as assigned, made travel arrangements and reservations.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Warehouse Worker
Amazon
Denver, CO
05.2018 - 07.2018
- Took on additional shifts during peak work periods to keep production schedule on time.
- Assembled parts and storage shelves and other components using a Brad nailer.
- Performed general equipment maintenance and repair to minimize downtime.
Front Desk Representative
Best Western Kiva Inn
Fort Collins, CO
07.2017 - 06.2018
- Checked guests in and out of hotel, made travel arrangements, and made food and beverage recommendations
- Made room reservations, and baked cookies for guests
- Took up housekeeping duties when necessary.
- Maintained financial accuracy by collecting room deposits, fees and payments.
Education
Bachelor of Science - Hospitality Management, Business Administration
Colorado State University
Fort Collins, CO12.2022
Skills
- Attention to Detail
- Microsoft Office
- Time Management
- In depth knowledge of OPERA PMS system
Certification
- Public Health Food Safety
- ServSafe Food Protection Manager
- TIPS Certified
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent, Night Auditor
Candlewood Suites, Spirit Hospitality LLC
08.2020 - Current
Aiport Shuttle Customer Service Agent
Groome Transportation
08.2018 - 12.2019
Warehouse Worker
Amazon
05.2018 - 07.2018
Front Desk Representative
Best Western Kiva Inn
07.2017 - 06.2018
Front Desk Agent, Night Audit
Holiday Inn Express
08.2016 - 08.2018
Bachelor of Science - Hospitality Management, Business Administration
Colorado State University
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