AIDA VEGA
Tucson,AZ
Summary
Detail-oriented Systems Analyst with expertise in evaluating business and technical requirements, troubleshooting system issues, and enhancing processes. Collaborates with cross-functional teams to analyze data, document requirements, and identify opportunities for improved efficiency and user experience.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Systems Analyst
Tucson Medical Center
Tucson, AZ
07.2022 - Current
- Collaborated with cross-functional teams to develop and implement innovative technology solutions.
- Designed and executed system integration strategies to enhance data accuracy across platforms.
- Analyzed complex healthcare systems to identify areas for process improvement and operational efficiency.
- Facilitated training sessions for staff on new software applications, promoting user adoption and competency.
- Led initiatives to streamline workflows, reducing redundancies and improving service delivery timelines.
- Enhanced system efficiency by identifying and resolving complex technical issues.
Clinical Trainer
TMCOne
Tucson, Arizona
08.2021 - 07.2022
- Evaluated and enhanced training courses to align with evolving employee needs.
- Identified workers struggling with concepts and discussed learning needs with supervisors.
- Identified employees with knowledge gaps and collaborated with supervisors to address learning needs.
- Developed a streamlined workflow process to enhance efficiency in operations.
- Streamlined orientation and onboarding process to facilitate smoother integration for new hires.
Lead Patient Access Scheduler
TMCOne Pulmonary Associates
Tucson, Az
07.2008 - 08.2021
- Assisted in conducting interviews for potential new employees to assess their fit for open positions.
- Called insurance companies to get recertification and other benefits information on behalf of patients.
- Assisted office managers with organizing and paying bills.
- Managed incoming employee call-ins and late notifications to ensure appropriate scheduling adjustments.
- Set up HIPAA/medical training for new employees.
- Maintained accurate records of in-progress and completed referrals, ensuring data integrity and supporting efficient patient care.
- Help with all interviews for potential new employees.
- Contacted insurance companies to obtain recertification and benefits information for patients, facilitating access to necessary services.
- Assisted office managers with organizing and paying bills.
- Handled employee call in and late calls.
- Managed and organized medical records to ensure accurate and efficient retrieval of patient information.
Referral Coordinator
Jennifer Lin M.D.
Tucson, AZ
02.2004 - 12.2007
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Obtained precertification and benefits information from insurance companies to support patient needs.
- Managed distribution of incoming mail to ensure efficient office operations.
- Executed general administrative duties, including copying, faxing, and filing, to maintain organized office workflow.
- Managed patient check-in and check-out processes daily at reception.
- Processed patient copayments efficiently during office visits.
- Distributed incoming mail throughout the office.
- Cleaned and organized reception area to maintain company appearance standards.
Education
MBA - Business Administration
University of Arizona Global Campus
Tucson, Arizona02.2024
Bachelor of Science - Business Administration
University of Phoenix
Tucson, AZ05.2019
Skills
- Systems analysis
- EMR
- Record management
- Workflow optimization
- Medical billing
- Insurance verification
- HIPAA compliance
- User experience design
- Patient service management
- Patient management
- System integration
- Microsoft Word
- Customer service
- Healthcare IT solutions
Certification
Epic Certified-Cadence
Epic Certified-Prelude
Epic Certified-Referrals/Authorization
Epic Certified-MyChart
Epic Certified-Welcome
Timeline
Systems Analyst
Tucson Medical Center
07.2022 - Current
Clinical Trainer
TMCOne
08.2021 - 07.2022
Lead Patient Access Scheduler
TMCOne Pulmonary Associates
07.2008 - 08.2021
Referral Coordinator
Jennifer Lin M.D.
02.2004 - 12.2007
Bachelor of Science - Business Administration
University of Phoenix
MBA - Business Administration
University of Arizona Global Campus