Jill Andali
Coram
Summary
Adaptable systems analyst with a strong focus on integration testing and problem-solving. Skilled in streamlining workflows and enhancing system performance through effective collaboration with departments and vendors. Proven track record in managing user training, technical support, and comprehensive documentation.
Overview
32
32
years of professional experience
Work History
Systems Analyst
Allscripts/Altera
Melville
01.2019 - Current
- System analyst for the Soarian & AthenaIDX state at Northwell.
- Provide integration resolutions between Soarian (registration/scheduling system) and multiple medical group and hospital applications, including AthenaIdx (billing system) while adhering to HL7 standards.
- Identified, triaged, designed solutions, and led initiatives with vendors to remediate integration issues promptly.
- Executed medical group onboarding projects, setting up and testing integration to Ensemble for accurate HL7 field value mapping between Soarian, VM, AthenaIdx, Touchworks, SCM, ASOB, and Orthopacs.
- Supported knowledge transfer and collaborated with team members to resolve incidents and integration issues assigned to the group.
- Collaborated with business and integration teams and vendors on initiatives to maintain consistency between different systems.
- Support for ADT(Admission, Discharge, Transfer) messages for hospital registration systems that send inbound information to Soarian and AthenaIDX.
- Worked and supported Upgrades for Soarian and AthenaIDX.
- Experience with Active Directory,Troubleshooting and resolving AD issues.Configuring and managing group Policies.
- Experience working on ServiceNow.
- Managed care operations at Northwell Health.
Business Analyst I
Northwell Health
Long Island
01.2010 - 01.2019
- Collaborate with PAANS faculty practice end-users to troubleshoot and resolve issues related to registration, scheduling and billing within the IDX system.
- Analyzed and applied standard problem management methodologies to resolve faculty-specific and system-wide issues, enhancing system reliability.
- Administer on-site go-live support to PAANS faculty practices (new acquisitions to NSLIJ).
- Built and maintained IDX setups for new and existing PAANS faculty practices, including dictionary builds, master schedules, and custom report requests, ensuring operational readiness.
- Enter cases with the vendor, OptumInsight, for the One Look interface: managing each case through to completion.
- Conducted Front Office Scheduler training for front-end and business office staff at physician practices, improving user proficiency and system adoption.
- Prepare and maintain documentation and job aids for training sessions.
- Test new applications and upgrades to ensure quality assurance within the system.
- Ensure new and existing practices are setup and functioning at optimum levels.
- Design build/ load and process charge file - Soarian, GECB, Medaptus, AEHR, Patient Keeper.
- Executed go-live procedures for new departments on charge files.
- Demonstrated proficiency in using HL7 formats for data exchange.
- Resolved interface issues by collaborating with the vendor to identify solutions.
- Demonstrated proficiency in GECB, Soarian, and AEHR software systems.
Office System Analyst
Suffolk County Department of Health
Hauppauge
01.2005 - 01.2010
- Run and Create Reports using IDX software.
- Download Reports from a software application to Excel, Access, Word Documents.
- Using Track-It v7.0 software, create and monitor Helpdesk work orders.
- Troubleshot hardware and software issues to restore functionality and minimize downtime.
- Supported end users in various applications, ensuring effective use and addressing concerns promptly.
- Provided technical support to resolve hardware and software problems, enhancing user experience.
- Configure and deploy PCs to various sites.
- Install Citrix ICA Client Software Application’s, Microsoft Outlook Application’s.
- PC Configurations and QA’s – Including Software upgrades such as Windows XP and Internet Explorer 7.0 for service pack 2.
- Copy user’s files to new PC and map to Network folder.
- Ability to troubleshoot network and server problems in a timely and proficient manner.
System Analyst
Southside Hospital
Bay Shore
05.2002 - 09.2005
- Troubleshooting network traffic in an NT environment, proficient in analyzing data communication through DOS commands for servers, pcs and printers.
- Obtain Resolution for all Help Desk inquiries through NT Administration Tools, Channel Health System Administration 3.10, Internet Explorer, Metaframe Tools, Network Associates, IDXtend 8-4, Netmeeting, Crystal Reports, Active Directory.
- Assisted in troubleshooting and resolving web application errors for users.
- Frontline Helpdesk; Direct Communication with Health Department 1000 end users in troubleshooting software and hardware issues.
- Assisted users in effectively utilizing new equipment and software tools.
- Evaluated departmental automation needs by analyzing paper flow and assessing equipment and software requirements.
- Provide training to County employees in the use of proprietary software.
- Implementing software to all 9 Suffolk County Health Centers.
- Integrated IDX BAR applications into data network and workflow procedures.
- Instructed end users on site at various Health Centers on hardware and software implementation.
- Prioritize, log and close out all Help Desk inquiries.
- Monitored the Department of Health’s computer network on off hours via Hot Pager to resolve end user issues.
- Maintained and updated Health Center Help Desk Knowledge Base to enhance support resources.
- Trained all new hires at the Help Desk to ensure effective service delivery.
- Set up new users for web application and back-end Character Cell application.
- Liaised with outside vendors Allscripts and IDX to troubleshoot and resolve software errors.
- Managed system-wide notifications regarding network failures to keep users informed.
- Install Citrix ICA Client Software Applications, Microsoft Outlook Application’s.
Input Control Supervisor and Medical Biller
Financial Medical Systems
Hauppauge
01.1994 - 01.2002
- Supervised newly created unit of 7 billers for companywide charge entry and claim submission, ensuring accurate and timely processing.
- Implemented automated solution for Worker’s Comp and No-Fault billing, streamlining claims processing and reducing turnaround time.
- Handled FMS Workers Compensation and No-fault claims submission.
- Managed billing for private insurance, Medicare, Medicaid, and direct patient transactions.
- Submitted claims electronically and manually.
- Led evaluation of unit’s automation requirements to enhance workflow efficiency and accuracy.
- Analyzed and re-designed unit’s paper billing practices for transition to computerized workflows.
- Also managed FMS Anesthesia & Pain Service client accounts.
- Followed up on Neic error reports and correspondences to resolve issues.
- Posting of payments from both insurance and patients.
Education
High School Diploma -
Commack High School South
Commack, NY06-1988
Some College (No Degree) - Health Information Technology
Suffolk Community College
Brentwood, NYSkills
- Requirements analysis
- EHR systems
- Integration testing
- Data integration
- Data mapping
- System integration
- Acceptance testing
- Software testing
- Application support
- Systems deployment
- Systems analysis
- Systems design
- Data management
- Data transfer solutions
- Soarian Financials
- Cerner Invision
- TouchWorks
- AthenaIdx
- Openlink Blackbox
- SCM
- DBMS
- Network security
- Information security
- Change management
- Process improvement
- Problem-solving
- User training
- Vendor collaboration
- Problem management
- Issue resolution
- User needs
- Functional specs
- Time management
- Resource management
- Technical writing
- Analytical skills
- Quality assurance
- Software updates
- System upgrades
- Equipment setup
- Process analysis
- Team collaboration
- Citrix Business Solutions
- Network administration
- Attention to detail
- Tools customization
- Change management
- Verbal communication
- Written communication
- Interpersonal skills
- End user support
- Development life cycle
- Data extraction
- Security analysis
- Data modeling
- Process documentation
- Project documentation
- Project documentation
Profile Of Qualifications
- ADT/SIU HL7 message processing
- Quickly adapt to new roles, responsibilities, technologies and environments; outstanding communication, interpersonal, prioritization, and critical thinking abilities.
- Demonstrated capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues, and thoroughly documenting procedures for resolution.
- System implementation, upgrades, end user instruction, and technical support.
- Proven success in daily system/performance monitoring, user management/account development, quality control, network security, and confidential patient information management.
- Proactively steer cooperative efforts and communication among multiple departments, physicians and vendors to ensure efficient workflow and system performance.
Technical Expertise
AthenaIdx, Soarian Financials, Cerner Invision, TouchWorks, Openlink Blackbox, SCM, GoAnywhere Jobs, Windows (all versions), Citrix Business Solutions, Microsoft Office, HL7, DBMS
Timeline
Systems Analyst
Allscripts/Altera
01.2019 - Current
Business Analyst I
Northwell Health
01.2010 - 01.2019
Office System Analyst
Suffolk County Department of Health
01.2005 - 01.2010
System Analyst
Southside Hospital
05.2002 - 09.2005
Input Control Supervisor and Medical Biller
Financial Medical Systems
01.1994 - 01.2002
High School Diploma -
Commack High School South
Some College (No Degree) - Health Information Technology
Suffolk Community College