Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aidan Alberto

Orange Park

Summary

Reliable and customer service focused team member with extensive knowledge in Service operations, Parts managment, and Vehicle reconditioning. Known for providing exceptional customer service, resolving issues quickly, and assisting other departments when required. Proficient at maintaining organization, maximizing productivity, and maintaining high standards in both customer service and with team members.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Service Operator

CarMax
10.2024 - Current
  • Delivered excellent customer service by using knowledge of vehicles, services, and CarMax systems to create welcoming and positive experience.
  • Scheduling and confirming service appointments for customers in person or over the phone.
  • Resolve customer inquiries and complaints, offering quick and effective solutions.
  • Coordinated with parts department to determine availability of parts and setting up installation appointments.
  • Identify scheduling conflicts to minimize service delays, improve shop productivity, and maintain customer experience.

Reconditioning Associate

CarMax
10.2023 - 10.2024
  • Final quality control checks to ensure reconditioned vehicles meet company standards
  • Inspect and identify areas requiring touch up or repair, such as scratches, dents, or stains
  • Utilize various equipment and tools to achieve high quality results
  • Skilled in identifying and addressing imperfections such as swirl marks, scratches, and oxidation
  • Coordinated vehicle inventory processes, including tagging keys, labeling vehicles, and installing trackers to incoming and outgoing vehicles
  • Maintained cleanliness and organization of dealer lot to ensure vehicles were displayed in an appealing manner

Front of House Crew

Panda Express
11.2022 - 10.2023
  • Responsible for maintaining cleanliness and organization of front of house areas including lobby and dining room
  • Collaborated with kitchen staff to ensure accurate order delivery and quick service
  • Resolved customer concerns and inquiries to enhance guest satisfaction
  • Accurately counted cash drawer at the beginning and end of each shift, ensuring no discrepancies

Education

High School Diploma -

Oakleaf High
Orange Park, FL
05.2024

Skills

  • Exceptional customer service
  • Multitask in dynamic settings
  • Organization and time management
  • Conflict resolution
  • Adaptive team player
  • Appointment scheduling

Certification

  • Adobe Illustrator, 11/01/22
  • Adobe Premiere Pro, 11/01/21
  • Adobe Photoshop, 12/01/21
  • Maya, 11/01/21
  • Microsoft Excel, 09/01/19

Timeline

Service Operator

CarMax
10.2024 - Current

Reconditioning Associate

CarMax
10.2023 - 10.2024

Front of House Crew

Panda Express
11.2022 - 10.2023

High School Diploma -

Oakleaf High

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Aidan Alberto