Aidan Bradfield-Mackenzie
Niagara Falls
Summary
Dynamic and results-driven professional with a strong background in team leadership and customer service at Hibbard's Custard. Proven ability to enhance team performance through effective training and coaching, while maintaining high standards in cash handling and problem-solving. Committed to fostering a positive work environment that drives customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Leader
Hibbard's Custard
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Sales Lead
Delaware North
04.2021 - 10.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Psychology
Rider University
Trenton, NJ05-2029
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Customer service management
- Team collaboration and leadership
Timeline
Shift Leader
Hibbard's Custard
05.2024 - Current
Sales Lead
Delaware North
04.2021 - 10.2023
Psychology
Rider University