Summary
Overview
Work History
Education
Skills
Awards And Involvement
Computer Science Projects
Skills And Tools
Timeline
Generic

Aidan Clark

Rochester

Summary

Dynamic Insurance Service Representative at Paychex with strong problem-solving skills and extensive customer service experience. Proficient in Python and data analysis, successfully resolved client issues while implementing process improvements that enhanced operational efficiency. Dedicated to delivering exceptional service and promoting collaboration across teams to achieve organizational objectives.

Overview

4
4
years of professional experience

Work History

Insurance Service Representative

Paychex
Henrietta
11.2024 - Current
  • Resolved client issues by utilizing customer service and problem-solving skills effectively.
  • Collaborated with internal teams to address and resolve client concerns promptly.
  • Assisted clients with policy inquiries and processed claims efficiently.
  • Maintained accurate records within internal management systems to ensure data integrity.
  • Addressed customer complaints by delivering effective solutions and supportive guidance.
  • Identified and implemented opportunities for process improvements across the organization.
  • Conducted research to resolve customer complaints in a timely manner.

Map Collection Student Assistant

UB Lockwood Library
Buffalo
09.2021 - 05.2024
  • Sole assistant to the library’s Map Librarian with the collection.
  • Developed a new inventory system for collections.
  • Organized and maintained library materials for efficient access and use.
  • Conducted inventory checks to ensure availability of essential resources.
  • Participated in training sessions to improve service techniques and library knowledge.
  • Organized files in an efficient manner so that they are easily accessible when needed.

Form 5500 Call Center

Paychex
Henrietta
06.2023 - 08.2023
  • Trained in the Form 5500 filing process to help callers file the form.
  • Took client calls, and redirected clients to support when necessary.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science Cum Laude - Computer Science

University At Buffalo, The State University of New York
Buffalo, NY
05.2024

High School Diploma -

Fairport High School
Fairport, New York
06.2020

Skills

  • Programming languages: Python, Java, Scala, JavaScript
  • Web development: HTML, CSS
  • Integrated development environments: Eclipse, PyCharm
  • Data analysis tools: Jupyter Notebook
  • Problem-solving expertise
  • Data entry skills
  • Multitasking ability

Awards And Involvement

MakeOpenSource Club, University at Buffalo, Club where members would collaborate on open-source projects.

Computer Science Projects

  • Recreated Atari Breakout, Cooperated with a partner to create a fully functional Atari Breakout game entirely in Assembly. We received a perfect score on the project.
  • Reinforcement Learning AI in a grid, Used SARSA and Q-Learning to train an AI to navigate a grid environment with varying rewards and find the most optimal path.
  • Pokémon Project, Created a program to automatically search for rare Pokémon. Operates by monitoring pixels on the screen and timing certain events in the game.
  • Web Application, Python, HTML, MongoDB, Assembled a webpage that handles GET and POST requests. Contains a functional chat feature. Users can log in and out.
  • Created a Deep Q-Learning Algorithm, Used to solve OpenAI’s Cartpole problem and Mountain Car problem. Incorporated experience replay and an additional fixed Q-network to avoid a moving target.
  • Functional Chat Website, HTML, Python, Docker, Used HTML and Python to write code plus Docker to host databases. Also featured image and video uploads.

Skills And Tools

Python, Scala, Java, HTML, JavaScript, Eclipse, Jupyter Notebook, Pycharm

Timeline

Insurance Service Representative

Paychex
11.2024 - Current

Form 5500 Call Center

Paychex
06.2023 - 08.2023

Map Collection Student Assistant

UB Lockwood Library
09.2021 - 05.2024

Bachelor of Science Cum Laude - Computer Science

University At Buffalo, The State University of New York

High School Diploma -

Fairport High School