Aidan Craig
La Palma,USA
Summary
Recent graduate with a strong foundation in Networking and Cybersecurity, supported by hands-on experience from academic projects and relevant work opportunities. Demonstrates effective collaboration within teams, problem-solving skills, and efficient time management to meet deadlines. Eager to begin a professional journey that contributes to organizational success through dedication and a proactive approach. Committed to continuous learning and growth in the ever-evolving technology landscape.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Venue Technician
Legends Global LLC
05.2023 - Current
- Applied experience from previous line of work to service in some of the largest Sport and Entertainment venues in Southern California as a Point-of-Sale Technician and Venue IT Technician.
- Called to event day activities for active repairs and maintenance.
- Applied experience from previous line of work to service in some of the largest Sport and Concert venues in Southern California as a Point-of-Sale Technician and Venue IT Technician.
- Given responsibilities to manage the repair and updating of Stadium Equipment.
- Trained in technical troubleshooting with multimeter and fundamentals of closed circuits.
- Worked at multiple Sport and Entertainment venues in the Western US including but not limited to:
- So-Fi Stadium; Inglewood CA
- Angels Stadium; Anaheim CA
- LA Memorial Coliseum; Los Angeles CA
- BMO Stadium; Los Angeles CA
- Golden 1 Center; Sacramento CA
- Sutter Health Park; Sacramento
- Diablo Stadium; Tempe AZ
- Well based and developing skills in Wireless and Wired Network Architecture
- Trained in network fundamentals such as OSI vs TCP/IP, Topology Mapping, PAN/LAN/WAN, P2P vs Client/Server
- Awarded employee of the month in August 2023 for work documenting a repair project on retrofitted equipment at Angels Stadium
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Lead Technician / Service Technician
Micro Center
12.2022 - 04.2023
- Ability to function in a high intensity computer repair shop.
- Taught how to diagnose, repair, and assemble consumer computing systems.
- Entrusted with training of new technicians during hiring windows.
- Provided adequate status updates and timetables for customers during each stage of repair and diagnosis.
- Given extensive allowances on workload and managed the second highest performing work queue in the shop.
- Trained in technical know-how in multiple operating systems including:
- Windows 7, 8, 10, 11
- Linux Mint, Kali, Ubuntu
- Taught cable construction of CAT 4/5/6 crossovers and throughputs and subsequent testing of cables
- Given training in MS Office Suite, various trouble shooting software and Active Directory
- Assisted in deployment of Cyber Security solutions to clients on a need-based service.
- Trusted to manage personnel in absence of formal management.
- Oversaw installation and configuration of hardware and software systems for optimal performance.
- Mentored junior technicians, enhancing their troubleshooting skills and product knowledge.
- Monitored and enforced safety measures to mitigate hazards.
Shift Lead/ Interim Store Manager
Coffee Bean and Tea Leaf
01.2020 - 01.2023
- Assumed responsibilities of the Interim upon sudden departure with previous manager.
- Supervised daily operations to ensure optimal staff performance and customer satisfaction.
- Trained and mentored team members on product knowledge and service standards.
- Conducted regular inventory assessments to maintain stock levels and reduce waste.
- Managed a diverse group of employees.
- Highest traffic store in the district for 9 straight months
- Entrusted with safe deposits and money orders.
- Managed maintenance communications with regional management.
- Was given responsibility to help run store and be the final say once a formal manager was finally approved.
- Received high praise from corporate offices for work in running store in long period of absence of leadership.
Education
Associates of Science - Cyber Defense
Cypress College
Cypress, CA05-2025
Certicates - Cyber Defense
Cypress College
Cypress, CA05-2025
Skills
- Positive interpersonal skills
- Cross-functional teamwork
- Problem-solving
- Flexible and adaptable
- Computer skills
- Analytical decision-making
- Team coordination
- Customer service
- Dependable and responsible
Certification
- CCST (Networking), Cisco Systems - May 2025
- CCST (Cybersecurity), Cisco Systems - June 2024
Timeline
Venue Technician
Legends Global LLC
05.2023 - Current
Lead Technician / Service Technician
Micro Center
12.2022 - 04.2023
Shift Lead/ Interim Store Manager
Coffee Bean and Tea Leaf
01.2020 - 01.2023
Associates of Science - Cyber Defense
Cypress College
Certicates - Cyber Defense
Cypress College
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