Aidan Day
Weymouth,MA
Summary
Dedicated and driven professional that has experience in customer satisfaction with proven history of decisive and accurate issue resolving. Has experience in common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant Supervisor
Wholefoods Market Inc.
08.2019 - 08.2022
- Streamlined communication between departments for improved collaboration and faster issue resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
Customer Service Representative
Target Corporation
05.2022 - 08.2023
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Collaborated with cross-functional teams to address inventory discrepancies and improve product availability.
- Assisted customers in navigating the company''s website, ensuring seamless online shopping experiences.
- Contributed to the development of an improved returns process, resulting in higher levels of customer satisfaction.
Education
B.A Business Administration in Finance - Finance And Investments
Merrimack College
North Andover, MA05.2025
Skills
- Customer Service & Support
- Strong Communication Skills
- Project Lead & Support
- Social Media Management Skills
- Product Merchandising
- Issue Resolution
- Time Management
- Continuous Improvement
- Decision-Making
- Problem-Solving
Technical Skills
Digital Marketing - Google Ads, Google Analytics, Facebook Ads, Facebook for Business
Research and Data Analysis - Proficient in Google Sheets and Powerpoint, Microsoft Office Suite
Interests
- Investing / Cryptocurrency
- Exercise Science
- Social Media Entrepreneurship
Timeline
Customer Service Representative
Target Corporation
05.2022 - 08.2023
Customer Service Assistant Supervisor
Wholefoods Market Inc.
08.2019 - 08.2022
B.A Business Administration in Finance - Finance And Investments
Merrimack College