Aidan Dunaway
OMAHA,NE
Summary
Dynamic and adaptable professional in the hospitality industry. Recognized for effective conflict resolution and team collaboration, contributing to enhanced guest experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Candlewood Suites Hotel
03.2026 - Current
- Guided guests through check-in and check-out procedures, enhancing overall service quality and efficiency.
- Facilitated prompt responses to guest inquiries, prioritizing satisfaction and efficient problem-solving.
- Optimized booking procedures via property management system, delivering up-to-date and dependable reservation information.
- Researched and communicated details about local attractions and services to foster increased guest interaction and enjoyment.
- Coordinated efforts with housekeeping staff to maintain efficient operations and enhance guest satisfaction through prompt room availability.
- Reviewed and validated guest account transactions daily, ensuring adherence to established financial standards and protocols.
- Educated new staff members on hotel policies and procedures to ensure effective onboarding and operational compliance.
- Managed billing dispute resolutions efficiently, prioritizing professionalism and customer satisfaction during each interaction.
- Facilitated timely collection of room deposit fees and payments, enhancing operational cash flow.
- Handled and resolved incoming communication from guests, ensuring timely and professional responses.
- Coordinated modifications and cancellations of guest reservations, addressing individual travel needs effectively.
Guest Service Agent
Marriott
12.2024 - 02.2026
- Assisted guests with check-in and check-out processes to enhance customer experience.
- Responded promptly to guest inquiries, ensuring satisfaction and resolving issues efficiently.
- Managed reservations using property management system to maintain accurate booking data.
- Provided information on local attractions and services, enhancing guest engagement and satisfaction.
- Conducted daily audits of guest accounts, ensuring accuracy in billing and charges.
- Adapted quickly to changing priorities during peak periods while maintaining service quality.
- Supported team efforts by sharing knowledge of hotel policies and procedures with new staff members.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Education
Associate of Applied Science - Hospitality
Metropolitan Community College
Omaha, NE08-2024
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Guest services
- Hospitality services
- Guest services agent training
- Payment collection
- Conflict management
- Proficient in Hotel Key, Opera, and FSPMS
Accomplishments
- Helped earn dozens of five-star reviews for multiple properties on TripAdvisor
Timeline
Guest Service Agent
Candlewood Suites Hotel
03.2026 - Current
Guest Service Agent
Marriott
12.2024 - 02.2026
Associate of Applied Science - Hospitality
Metropolitan Community College