Aidan Duncan
Cleveland,OH
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work History
Lot Attendant
Platinum Parking
04.2023 - Current
- On feet all day moving between different lots and helping to manage and keep the lot organized
- Greeting customers with a smile on my face no matter what the environment is like outside
- Physical work
Leasing Consultant
Integrity Realty Group, LLC
02.2023 - 06.2023
- Handling resident questions and or issues
- Being able to provide information quickly to prospects inquiring about homes
- Following up with hundreds of prospects daily to maintain interest
- Working as a team to relay all information throughout office staff and maintenance staff
- Closing the deal by suggesting on site application to close more leases
- Making note of everything concerning prospects and residents alike to avoid any confusion with team
Consumer Services Representative
KeyBank
11.2022 - 02.2023
- Handling 550 calls/interactions average a week
- Greeting every client with a positive attitude and empathy towards any issues
- Working with a team to help and guide others
- Multitasking between multiple screens completing interactions in around 3-5 mins.
Team Leader/Supervisor
Cedar Point
04.2022 - 09.2022
- I supervised, trained, and created a amazing environment for my crew
- Handled hundreds of guest questions/complaints
- Loved trying to Resolve any situation with a smile
- Working in outside/indoor conditions during any weather
- Brought a low performing location back to old record numbers
- Encouraging crew to move at a fast pace for maximum efficiency.
Ride Operator
Cedar Fair
06.2021 - 11.2021
- Ensuring thousands of guests safety every day
- Making sure all rules and requirements were being met according to manuals
- Providing the best day experience to each and every guest
- Creating a amazing environment for guests to experience due to sheer positivity
- Handling any issues guests had in a respectful and insightful way.
Kohl's Sales Associate
Kohl's
11.2020 - 04.2021
- Stocking skills
- POS/Cashier experience
- Online orders and Curbside delivery
- Truck freight
- Favorite part was making customers days and trying to provide any assistance necessary.
Sales Associate
Gordon Food Service
03.2019 - 08.2019
- Run the sales floor front stocking and back stocking product
- Unloaded freight
- Worked cashier
- Front desk customer service
- Team oriented schedule
Education
High School Diploma -
Valley Forge High School
Parma Heights, OH06.2021
Skills
- Customer Interaction
- Complex Problem-Solving
- Communications Strategies
- Transaction Processing
- Company Standards
- Process Payments
- Customer Engagement
- Evaluating Employee Work
- Communication
- Attention to Detail
- Leadership
- Leading Employees
- Safety Inspections
Accomplishments
I received Cedar Points "Cornerstone Award" which was my second year consecutively receiving it which meant I demonstrated:
- Safety
- Service
- Courtesy
- Cleanliness
- Integrity
- Inclusiveness on a day to day bases
Certifications and Licenses
- International Ride Operator Certification
- April 2022 to April 2023
- International Ride Operator Trainer
- April 2022 to April 2023
Assessments
- Retail customer service — Proficient
- August 2022
- Responding to customer situations in a retail setting
- Full results: Proficient
Timeline
Lot Attendant
Platinum Parking
04.2023 - Current
Leasing Consultant
Integrity Realty Group, LLC
02.2023 - 06.2023
Consumer Services Representative
KeyBank
11.2022 - 02.2023
Team Leader/Supervisor
Cedar Point
04.2022 - 09.2022
Ride Operator
Cedar Fair
06.2021 - 11.2021
Kohl's Sales Associate
Kohl's
11.2020 - 04.2021
Sales Associate
Gordon Food Service
03.2019 - 08.2019
High School Diploma -
Valley Forge High School