Aidan Hendricks
Alpharetta,GA
Summary
Recent graduate in Cybersecurity with hands-on experience in client support, technical troubleshooting, and operational management. Proficient in leveraging analytical and problem-solving skills to enhance IT processes and ensure customer satisfaction. Strong foundation in cybersecurity and excellent interpersonal communication skills. Eager to drive innovation and efficiency in an IT-focused role.
Overview
6
6
years of professional experience
Work History
Community Associate
Regus Management Group
06.2024 - Current
- Delivered high-quality client support by addressing workspace needs, resolving issues promptly, and maintaining a productive office environment
- Managed office operations, including inventory control, facility maintenance, and vendor coordination, ensuring efficient day-to-day functionality
- Oversaw room bookings and office allocations, maximizing space utilization and adapting quickly to meet client demands
- Maintained accurate records for client accounts, processed billing, and monitored accounts receivable to support financial accuracy and timeliness
Customer Service Staff Member
Publix
08.2018 - 05.2023
- Efficiently managed customer queries, promoting swift resolutions, and deescalated conflicts
- Fostered teamwork among staff, leading closing tasks to enhance efficiency
- Compiled comprehensive weekly reports, demonstrating analytical acumen
- Optimized customer-facing operations, utilizing in-depth store knowledge and safety to enrich customer experience
Education
Bachelor of Science - Cyber Security
University of North Georgia
Dahlonega, GA05-2024
Associate of Science - Computer Information Systems Networking Specialist
Chattahoochee Technical College
Marietta, GA05-2020
Skills
- Cybersecurity Tools: Wireshark, Nmap, Metasploit, Kali Linux
- Operating Systems: Windows, Linux
- Databases: SQL
- Productivity Tools: Microsoft Office Suite
- Communication
- Problem-Solving
- Interpersonal Skills
- Conflict Resolution
- Leadership and Teamwork
- Flexibility and Adaptability
Timeline
Community Associate
Regus Management Group
06.2024 - Current
Customer Service Staff Member
Publix
08.2018 - 05.2023
Bachelor of Science - Cyber Security
University of North Georgia
Associate of Science - Computer Information Systems Networking Specialist
Chattahoochee Technical College
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