Summary
Overview
Work History
Education
Skills
References
Awards
Affiliations
Certification
Timeline
Generic

Aidan Klusack

Bath

Summary

Proactive professional with a solid background in retail management. Adept at fostering teamwork and collaboration while implementing effective solutions to improve customer satisfaction and operational efficiency. Ready to contribute to organizational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Windsor Fashions
Okemos
12.2024 - Current
  • Trained new stylists and management on store policies and customer service standards.
  • Interviewed potential stylist candidates to ensure team quality and fit.
  • Monitored sales performance, providing actionable feedback for improvement.
  • Resolved customer complaints through active listening and effective solutions.
  • Motivated staff during peak hours to exceed sales targets consistently.
  • Oversaw daily cash-handling procedures, including change orders, counting the safe and registers, and daily deposits. Promptly reconciling discrepancies.
  • Assisted the Store Manager with District Manager visits and audits. I achieved an average of 90% for the past six months, completing one audit per month.
  • Provided cross-district support during staffing shortages, ensuring operational continuity and success.
  • Reduced store shrink percentage from 1.01% to 0.93% through strategic coverage practices.
  • Increased comp percentage from 5 in Q1 to 28 in Q3 by engaging guests with tailored suggestions.
  • Raised yearly ADT and UPT to $45 and 1.6 by ensuring proper visual merchandising. Constantly changing layouts, concepts, and accessory placement to fit our target customer.

Assistant Store Manager

Shoe Carnival
Okemos
05.2022 - 07.2024
  • Started at Shoe Carnival as a store associate in May 2022 and was quickly promoted to Team Lead and later Assistant Store Manager in May 2023.
  • Exceeded monthly sales plan by ensuring the proper signage on sale and promotional items.
  • Improved the customer experience by responding to complaints and needs in a professional and timely manner.
  • Fostered employee development by training staff on internal operational functions as well as participating in monthly training to enhance my own professional skills.
  • Improved sales and loyalty reward numbers by coaching employees on customer service and selling techniques.
  • Minimized shrinkage by teaching loss prevention practices and policies.
  • Effectively managed cash work procedures such as counting cashier tills checking for overages and shortages, counting the safe, and making the end-of-the-night deposit.
  • Efficiently managed store opening and closing procedures such as sales reports, cashier reports, daily sales plans, and loyalty reward reports.
  • Effectively communicated and ensured compliance to all store policies and procedures.
  • Assisted customers with product selection, pricing, payment options, returns and exchanges.
  • Led the execution of updating store appearances by following plan-o-grams.
  • Communicated with corporate regarding issues with pos systems and general store maintenance.

Education

Kinesiology

Lansing Community College
Lansing
05-2026

Skills

  • Effective leadership
  • Communication skills
  • Team collaboration
  • Adaptability and flexibility
  • Organizational skills
  • Time management
  • Multitasking
  • Problem-solving
  • Task prioritization
  • Customer service and engagement
  • Pricing strategies
  • Assignment delegation
  • Sales tracking
  • Loss prevention
  • Customer experience enhancement
  • Sales growth strategies
  • Employee coaching and development
  • Visual merchandising

References

Available upon request

Awards

Recognized as Employee of the Month on Five Occasions – Shoe Carnival

Affiliations

  • Assistant Coach, Girl's Varsity Volleyball | 2024 – Present

Certification

  • Certified in CPR

Timeline

Assistant Store Manager

Windsor Fashions
12.2024 - Current

Assistant Store Manager

Shoe Carnival
05.2022 - 07.2024

Kinesiology

Lansing Community College

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