Raquel Corona
Castle Pines,CO
Summary
Seasoned leader with a track record of enhancing customer satisfaction and streamlining operations at Cefcostores. Excelled in problem-solving and effective leadership, significantly improving team performance. Skilled in POS systems and Microsoft Office, adept at fostering team unity while driving operational excellence. Demonstrates a unique blend of technical and interpersonal skills to exceed employer expectations. No issue with problem solving with a team or alone.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Cefcostores
Niceville, FL
02.2021 - Current
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained a safe working environment by enforcing safety regulations.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Trained new employees on store policies, procedures and customer service standards.
- Answered customer questions and addressed problems and complaints in person and via phone.
Store Manager
Which Wich Superior Sandwiches
Fort Walton Beach, FL
08.2022 - 01.2023
- Created effective business plans to focus strategic decisions on long-term objectives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Resolved customer complaints in a timely manner.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared staff work schedules and assigned team members to specific duties.
- Updated and maintained store signage and displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Shift Leader
Wendy's
Crestview, FL
09.2018 - 02.2021
- Utilized POS systems efficiently for order processing and inventory management.
- Monitored and maintained equipment to ensure operational efficiency.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted in training new employees on shift operations.
- Supervised team of 6+ during daily shifts, ensuring efficient operation and customer satisfaction.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
Associate of Science - Cybersecurity
Northwest Florida State College
Niceville, FL05-2025
High School Diploma -
Crestview High School
Crestview05-2019
Skills
- POS systems operations
- Problem-solving
- Microsoft teams
- Team building
- Critical thinking
- Multitasking
- Microsoft outlook, word, and Excel
- Mac and PC operating systems
- UNIX/Linux Operating Systems
- Effective leadership
- Information Technology Knowledge
- Excellent customer service skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Store Manager
Which Wich Superior Sandwiches
08.2022 - 01.2023
Assistant Store Manager
Cefcostores
02.2021 - Current
Shift Leader
Wendy's
09.2018 - 02.2021
Associate of Science - Cybersecurity
Northwest Florida State College
High School Diploma -
Crestview High School
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