Aidan Monner
Oak Forest,IL
Summary
Technician and developer with expertise in hardware, software, and technical documentation. Demonstrated success in providing exceptional customer support through various channels. Specializes in hardware installation, documentation, web architecture, and effective communication. Recognized for adaptability, analytical skills, and rapid learning capabilities.
Overview
4
4
years of professional experience
Work History
Data Center Technician
Bigscoots
Chicago, Illinois
01.2025 - Current
- Engineered efficient inventory management system via Jira Assets integration.
- Formulated instruction sets for data center cabinet configurations.
- Conducted comprehensive audit of Cermak location devices, eliminating inactive devices for disposal or recertification.
- Recertified devices by updating BMC and BIOS firmware.
Conducted tests on RAM, drives, and CPU for performance evaluation.
Reapplied CPU thermal paste to enhance heat transfer efficiency. - Transferred and installed devices in new Elk Grove and Ashburn, Washington datacenters.
Knowledgebase Editor
Bigscoots
07.2024 - Current
- Refined client onboarding strategy with composition of various articles outlining setup steps.
- Composed and refined approximately one-third of total articles.
Circulation Clerk
Acorn Public Library District
Oak Forest, Illinois
11.2021 - Current
- Supported patrons with account management and item processing.
- Guide patrons through technical inquiries involving Microsoft Word and printing
- Conducted comprehensive audit of WorkFlows' client base, verifying all patrons possessed current information and belonged to Acorn Library district.
Customer Service Representative
Bigscoots
02.2024 - 12.2024
- Direct clients through implementation of product launch associated with BigScoots Mediavine partnership program.
- Facilitated training for two new hires, presenting detailed hundred-page custom guide on job duties.
- Developed Figma tile cards enhancing visual appeal of BigScoots Case Studies page.
Full Stack Developer Intern
Inmotion Hosting
08.2022 - 12.2022
- Engineered in-house application interfacing with Inmotion Hosting's database to review user information and flag potentially fraudulent data.
- Resolved code issues hindering user access to Inmotion Hosting's site.
- Surpassed team expectations by mastering Angular and delivering complete project within one month.
Education
Bachelor of Science - Computer Science
Trinity Christian College
Palos Heights, IL12-2022
Skills
- Web development with PHP and Angular
- Technical documentation
- Hardware troubleshooting
- Inventory management
- Support services
Timeline
Data Center Technician
Bigscoots
01.2025 - Current
Knowledgebase Editor
Bigscoots
07.2024 - Current
Customer Service Representative
Bigscoots
02.2024 - 12.2024
Full Stack Developer Intern
Inmotion Hosting
08.2022 - 12.2022
Circulation Clerk
Acorn Public Library District
11.2021 - Current
Bachelor of Science - Computer Science
Trinity Christian College