Aidan Morcom
Rochester,MN
Summary
I began my career at 16 as a server assistant at Texas Roadhouse, where I quickly gained valuable customer service experience. After a year, I transitioned to "To-Go", working nearly thirty hours a week in a fast-paced environment package and processing meals to-go. This role sharpened my time management and leadership skills and led to my promotion to "To-Go Supervisor". This position allowed me to make a significant impact on the work environment, improving team efficiency and fostering a positive workplace culture.
Overview
2
2
years of professional experience
Work History
Texas Roadhouse
To-Go Team Lead
Rochester, MN
08.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education
High School Diploma -
Century High School
Rochester, MN06-2024
Aviation Management And Operations
Minnesota State University
Mankato, MNSome College (No Degree) -
Rochester Community And Technical College
Rochester, MNSkills
- Complaint resolution
- Trend tracking
- Quality Control
Accomplishments
Eagle Scout
- Leadership and Team Coordination: Directed workgroups over two build days, delegating tasks to 160 hours of volunteer effort, while personally contributing 169.75 hours. Maintained clear communication throughout, boosting efficiency and ensuring smooth execution.
- Adaptability Under Pressure: Navigated unexpected challenges such as COVID-19 restrictions, supply shortages, and inclement weather, adjusting plans to meet project goals without compromising quality.
- Community Impact: Revitalized an outdoor space at Pax Christi Church by rebuilding a fire pit, constructing benches, installing a stone patio, and creating safer firewood storage. The project, totaling 329.75 hours, now provides a safe and functional area for long-term community use.
Hobbies
- Camping, Fishing, Bowling, Biking, Kayaking, Photography
Timeline
Texas Roadhouse
To-Go Team Lead
08.2022 - Current
High School Diploma -
Century High School
Aviation Management And Operations
Minnesota State University
Some College (No Degree) -
Rochester Community And Technical College