AIDAN OATES

Recent graduate from University of Cincinnati with a strong foundation in computer science and a passion for IT. Eager to apply technical expertise and problem-solving skills in a full-time role. Proven ability to adapt quickly to new technologies and attention to detail ensures valuable contributions in fast-paced environments.

Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.

CMDB Refresh:

• Analyzed and documented over 156 classes within the ServiceNow CMDB.
• Collaborated with 15+ business CI owners to determine optimal presentation formats for class forms.
• Addressed challenges and communicated updates with relevant groups, improving CMDB accuracy.

SOX Data Review:

• Identified and resolved 200+ relationship discrepancies between SOX services and decommissioned services.
• Coordinated updates or removals of relationships through discussions with 25+ teams.
• Thoroughly documented processes and maintained communication with all associated teams, fulfilling our quarterly SOS compliance.

ServiceNow CI Relationship Configuration:

• Configured 500+ requested CI relationships in ServiceNow.
• Clarified relationship types through discussions with users consistently.
• Documented processes and ensured clear communication with all teams involved.

CM Deployments:

• Utilized packages and applications like OpenText Dimensions and Jenkins to update and support application teams on the ServiceNow platform, completing 30+ deployments.
• Maintained consistent communication with developers and business collaborators, ensuring an over 97% success rate in deployments, excluding development teams issues.

Onboarding & Knowledge Documents:

• Created 7 tutorials and detailed checklists for co-workers and onboarding processes.
• Produced comprehensive analyses of 25+ tickets and work completed throughout the year, improving team efficiency by facilitating a fast onboarding process.