Aidan Reilly
Kissimmee,FL
Summary
Results-driven professional with extensive experience in client account management and operations leadership. Proven ability to drive revenue growth and optimize customer engagement strategies through data analytics. A collaborative leader skilled in fostering relationships with stakeholders, leveraging insights to enhance business performance and achieve sustained results.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
NBC Sports Next and Technology - Peacock Streaming
Orlando, FL
11.2024 - Current
- Supported customers to maintain positive relationships throughout and following sales processes.
- Managed customer service requests through social media channels.
- Assisted customers with troubleshooting website navigation issues.
Sales Operations and Development Coordinator
Disney Vacation Club
Lake Buena Vista, FL
08.2019 - 11.2024
- Served as Manager on Duty for a high-performance sales environment, supporting over 300 DVC Sales Guides and Associates.
- Developed and maintained strong relationships with Sales Managers, stakeholders, and internal partners to ensure seamless execution of marketing initiatives.
- Optimized sales strategies by leveraging CRM and data analytics (Salesforce, Tableau, SQL), increasing efficiency by 24%, and driving $11M in additional weekly revenue.
- Spearheaded training programs for new hires, new product rollouts and operational changes that increased sales productivity by 25%.
Recruitment Associate
Disney Global HR Operations
Orlando, FL
09.2018 - 08.2019
- Assisted in the migration of Workday from Kenexa BrassRing for candidate applications and tracking, enhancing operational efficiency.
- Processed onboarding paperwork, offer letters, and formal correspondence for 500+ new hire employees; managing HR transactions via Workday.
- Provided data driven recommendations to recruitment partners, talent acquisition and budgeting managers to improve hiring workflows and candidate experience.
VIP Tour Guide - Intern
Disney Parks-Disney Special Activities
Lake Buena Vista, FL
06.2018 - 09.2018
- Led personalized, tailored and luxury VIP experiences for high profile clientele and affluent guest market.
- Strengthened guest, peer, and interdepartmental relationships through tailored engagements and brand representation.
Marketing Associate
SCOTTO BROTHERS RESTAURANTS & CATERERS
Woodbury, NY
07.2017 - 06.2018
- Developed and managed digital marketing strategies, driving a 45% increase in engagement through SEO, SEM, and social media.
- Oversaw website updates, PPC campaigns, and third-party listings to maximize visibility and lead generation.
- Analyzed campaign performance and optimized ad spend to improve ROL.
Education
Bachelor of Science - Digital Communications And Media
SUNY, Farmingdale
Farmingdale, NY09-2018
Skills
- Client account management
- Marketing Strategy
- Data analytics
- Operational Leadership
- Salesforce
- Tableau
- SQL
- Microsoft Office Suite
- Adobe Creative Suite
- Canva
- Photoshop
- Keynote
- Workday
- SAP
- Zendesk
- Salesforce
- Sprout Social
Honors
- Selected as a Disney Traditions Facilitator, leading the orientation training program for new Cast Members on their first day.
- Recognized for excellence in fostering inclusion; mentorship and operational efficiency through Quarterly Awards and peer driven correspondence.
Timeline
Customer Care Specialist
NBC Sports Next and Technology - Peacock Streaming
11.2024 - Current
Sales Operations and Development Coordinator
Disney Vacation Club
08.2019 - 11.2024
Recruitment Associate
Disney Global HR Operations
09.2018 - 08.2019
VIP Tour Guide - Intern
Disney Parks-Disney Special Activities
06.2018 - 09.2018
Marketing Associate
SCOTTO BROTHERS RESTAURANTS & CATERERS
07.2017 - 06.2018
Bachelor of Science - Digital Communications And Media
SUNY, Farmingdale
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