Aidan Smith
Philadelphia,PA
Summary
Results-driven professional with expertise in customer engagement and staff training. Proven ability to enhance service standards and maintain a welcoming atmosphere, effectively resolving conflicts to ensure guest satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Bar Manager/Bartender
Drury Beer Garden
Philadelphia, Pennsylvania
10.2021 - 08.2026
- Coordinated daily bar operations and enhanced staff performance at popular beer garden.
- Trained bartenders on drink preparation and customer service standards on a regular basis.
- Created cocktail menus using seasonal ingredients and local customer preferences.
- Tracked inventory and placed orders for craft beers to keep product supply and quality consistent.
- Handled customer complaints quickly to maintain a positive atmosphere.
- Maintained cleanliness and organization of the bar area to ensure an inviting environment for customers.
- Executed cash transactions and accurately processed payments to maintain financial integrity.
- Interacted with customers to foster a welcoming atmosphere.
Restaurant Manager/Server
Craftsman Row Saloon
Philadelphia, Pennsylvania
10.2021 - 08.2026
- Coached team members on food safety, sanitation, customer service, menu education, and upselling techniques to maximize revenue potential.
- Trained staff on service standards and food safety procedures to enhance overall guest experience.
- Resolved customer complaints professionally to maintain positive guest relations and foster loyalty.
- Communicated clearly and built positive rapport with guests and employees.
- Documented daily sales transactions to ensure accuracy and accountability.
Project Management Analyst
Atlantic City Electric
Mays Landing, New Jersey
05.2023 - 05.2025
- Analyzed data to identify trends, informing key project decisions.
- Created detailed progress reports outlining project status and potential risks during implementation.
- Prepared status reports for stakeholders on project progress.
- Supported project schedule coordination and timeline tracking for energy initiatives.
- Facilitated meetings to gather requirements and align team objectives.
- Maintained project documentation, including plans, risks, and deliverables.
- Supported communication across team members with clear direction and expectations throughout project lifecycle.
- Applied process improvements to strengthen project efficiency and effectiveness.
Education
Bachelor of Science - Marketing
Rowan University
Glassboro, NJ05-2021
Skills
- Cocktail creation
- Inventory management
- Cash handling
- Customer engagement
- Staff training
- Client relationship management
- Schedule coordination
- Time management
- Conflict resolution
- Data analysis
- Project coordination
- Effective communication
Certification
- RAMP Certification, 2026
Timeline
Project Management Analyst
Atlantic City Electric
05.2023 - 05.2025
Bar Manager/Bartender
Drury Beer Garden
10.2021 - 08.2026
Restaurant Manager/Server
Craftsman Row Saloon
10.2021 - 08.2026
Bachelor of Science - Marketing
Rowan University