Aidan Steigelmann
Philadelphia,PA
Summary
Dynamic manager with proven leadership at Union Jacks Pub, excelling in conflict resolution, communication, and customer service. Enhanced customer satisfaction through effective problem-solving, multitasking, and attention to detail. Proficient in Microsoft Office and Spanish, fostering teamwork to ensure seamless operations, and a welcoming environment for all patrons. Comfortable with late-night shifts, demonstrating reliability, and flexibility in overnight roles.
Overview
8
8
years of professional experience
Work History
Manager
Union Jacks Pub
Glenside, PA
09.2021 - Current
- Led a team of servers and staff, ensuring smooth operations and excellent customer service, which developed strong leadership, communication, and conflict resolution skills relevant to customer service roles.
- Managed customer complaints and concerns swiftly and professionally, utilizing problem-solving abilities to ensure satisfaction and retain customer loyalty, skills easily transferable to handling customer inquiries and issues.
- Oversaw inventory, scheduling, and staff performance, honing organizational and multitasking skills that align with the demands of managing customer accounts and inquiries efficiently in a customer service setting.
Bartender/Server
Union Jacks Pub
Philadelphia, PA
09.2017 - 08.2021
- Maintained a positive experience, fostered relationships, and repeat business by actively listening to a diverse clientele's needs and preferences, providing them with a seamless experience.
- Demonstrated multitasking skills by managing high volumes of orders, customer requests, and coordination with kitchen staff, while maintaining accuracy, efficiency, and excellent service.
- Gained problem-solving experience by addressing and resolving customer concerns quickly and professionally, using empathy and active listening to ensure satisfaction and loyalty.
Beach Attendant
Icona Diamond Beach
Wildwood, NJ
05.2017 - 08.2017
- Maintained cleanliness by ensuring waste bins are emptied, picking up trash and litter, organizing and setting up beach chairs and umbrellas, and cleaning and storing equipment.
- Welcomed guests by checking them in, offering information and directions, assisting with equipment rentals, addressing inquiries, resolving concerns, and maintaining a hospitable environment.
- Demonstrated strong knowledge of beach rules and regulations, effective teamwork with colleagues and supervisors, and high level of responsibility maintaining the well-being and safety of beachgoers.
Education
BBA - Business Management
Temple University
Philadelphia, PA05-2025
High School Diploma -
Wissahickon High School
Ambler, PA06-2021
Skills
- Microsoft Office
- Conflict resolution
- Communication Skills
- Multitasking
- Teamwork and collaboration
- Attention to detail
Timeline
Manager
Union Jacks Pub
09.2021 - Current
Bartender/Server
Union Jacks Pub
09.2017 - 08.2021
Beach Attendant
Icona Diamond Beach
05.2017 - 08.2017
BBA - Business Management
Temple University
High School Diploma -
Wissahickon High School
Similar Profiles
Sophia BusinelleSophia Businelle
Restaurant Team Member at Billy Jacks Pizza PubRestaurant Team Member at Billy Jacks Pizza Pub
Lexus NolanLexus Nolan
Waitress at Jacks Grub and PubWaitress at Jacks Grub and Pub
Katerine Molina VizueteKaterine Molina Vizuete
Server at Jacks Barrys American PubServer at Jacks Barrys American Pub
Samat JoldoshovSamat Joldoshov
CEO at OnstudyCEO at Onstudy
Kathryn HodgesKathryn Hodges
Registered Nurse at CHOP CICURegistered Nurse at CHOP CICU