Aidan Taylor
Williamsport,PA
Summary
IT Specialist focused on delivering results, with expertise in system administration, network infrastructure, and providing top-notch end-user support. I excel at troubleshooting complex issues, boosting system performance, and creating scalable IT solutions that support business objectives. A strong communicator with a collaborative approach, I’m always looking to learn and innovate to stay ahead of the curve.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Specialist
Darwin CX
07.2023 - Current
- Serve as the first point of contact for helpdesk
- Utilize Active Directory for users and setting up appropriate permissions.
- Communicate with clients and maintain healthy relationships
- Maintain websites using HTML, CSS, and JavaScript
Volunteer
Thomas T. Taber Museum’s Genealogy Society
03.2024 - 05.2024
- Reconfigured computer systems to improve speed and quality
- Remove malware in infected systems
Education
Associate of Science - Information Technologies
Southern New Hampshire University
06-2027
Computer Information Technology CTE Program
Williamsport Area High School
06-2022
High School Diploma -
South Williamsport Area Junior/Senior High School
06-2022
Skills
- Identify, document, and solve problems on computer systems
- Configure multiple operating systems
- Utilize Microsoft Word and Excel to create technical documents
- Crimp UTP patch and crossover cables
- Install hard drives and configure raid arrays
- Utilize Microsoft Access for data management
- Guide end users for best practice and to be self-sustainable
- Provide clear communication and patience
- Prioritize projects and support tickets efficiently
- Manage multiple projects simultaneously
Certification
- CompTIA A+
- Pennsylvania Skills Certificate
Timeline
Volunteer
Thomas T. Taber Museum’s Genealogy Society
03.2024 - 05.2024
IT Specialist
Darwin CX
07.2023 - Current
Associate of Science - Information Technologies
Southern New Hampshire University
Computer Information Technology CTE Program
Williamsport Area High School
High School Diploma -
South Williamsport Area Junior/Senior High School
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