Aidan Walton
Harrisonville,MO
Summary
Skilled IT Support Specialist with background in troubleshooting, network management, and customer service. Experienced in providing technical support to both on-site and remote teams across various operating systems. Strengths include strong analytical skills, ability to multitask and adapt quickly to new technologies. Previous roles involved enhancing system performance, improving end-user experience, and contributing to team-oriented problem resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
City Of Harrisville
Harrisonville, MO
07.2024 - Current
- Coordinated with vendors for repairs or replacement of defective equipment.
- Provided technical support to clients via phone, email, and remote access.
- Implemented security measures to protect data from unauthorized access.
- Created user accounts and configured settings in Active Directory.
- Reviewed logs of system events for potential issues or threats.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Developed scripts using PowerShell to automate common tasks.
- Troubleshot networking connectivity issues within LAN and WAN environment utilizing packet sniffers such as Wireshark or tcpdump tools.
IT Intern
City of Harrisonville
Harrisonville
01.2024 - Current
- Installed software applications as requested by customers.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Maintained up-to-date case documentation for future reference.
Culvers Team Leader
01.2021 - Current
- Conducted regular performance reviews to assess individual team member progress.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Maintained a positive work environment that promoted collaboration between team members.
Education
Associate of Applied Science - Secure Systems Administration And Engineering
Metropolitan Community College - Longview
Lee's Summit, MO12-2024
High School Diploma -
Harrisonville High School
Harrisonville, MO05-2024
Network And System Administration/Cyber Operations
Summit Technology Academy
Lee's Summit, MO05-2024
Skills
- Active Directory (AD)
- Windows Servers Administration
- PowerShell
- Microsoft 365 Administration
- Meraki Mobile Device Management (MDM)
- HP and Aruba Switch Configuration
- Veeam Backup and Replication
- PC Deployment (PXI Booting)
- PDQ Deploy and Inventory
- Wireshark
- Spice Works (Help Desk)
- Network Documentation
- KnowB4 (Phishing Training)
- PuTTY
- Net2 Access Control
- ConnectWise (Remote Support)
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Support Technician (CCST)
- CompTIA Security+
- CompTIA A+
- CompTIA IT Fundementals+
- TestOut Ethical Hacker Pro
- TestOut Security Pro
- TestOut Network Pro
- TestOut Routing & Switch Pro
- TestOut IT Fundamentals Pro
Timeline
IT Support Specialist
City Of Harrisville
07.2024 - Current
IT Intern
City of Harrisonville
01.2024 - Current
Culvers Team Leader
01.2021 - Current
Associate of Applied Science - Secure Systems Administration And Engineering
Metropolitan Community College - Longview
High School Diploma -
Harrisonville High School
Network And System Administration/Cyber Operations
Summit Technology Academy
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